Reactive Maintenance Scheduler

Ian Williams Ltd.; Birmingham; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Performance bonuses

Profit share scheme

31 days annual leave

Pension contributions up to 5%

Life insurance

Annual pay reviews

Training & development opportunities

Health and wellbeing support via achar

Job summary

Ian Williams Ltd. in Aston, Birmingham is seeking a Reactive Maintenance Scheduler to plan daily work, own the scheduling process end-to-end, and support residents with timely coordination using our dynamic system.

You will be the first point of contact for customers and operatives, maintain precise task notes, and produce daily KPI reports to help monitor service performance. The role suits a fast-paced, people-focused environment with strong IT and analytical skills and a commitment to quality

Qualifications

• Experience in planning and scheduling or strong customer service background.
• Proficient IT and analytical skills.
• Ability to follow processes and adapt to new systems.

Responsibilities

• Plan daily work schedules using our dynamic scheduling system to ensure timely coordination for residents.
• Own the scheduling process end-to-end, considering priority, location and time while managing risks impacting KPIs.
• Act as the first point of contact for customers and operatives via phone and email to support first time fix resolutions.
• Maintain clear and detailed notes for each task in the system to ensure accuracy and compliance.
• Produce daily KPI reports reflecting service delivery performance.

Skills

Scheduling

Planning

Customer service

KPI reporting

Tools

Scheduling software

Job description

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham.

Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive/ Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team.

If you thrive in a fast paced, people focused environment, enjoy staying organised and solving problems, and value compassion and teamwork, we’d love to hear from you. This could be the start of something exciting!

At Ian Williams, we’re committed to fairness, inclusivity and respect. Your hard work will always be recognised and rewarded, and with that in mind, we offer the following:

• Competitive base salary of £28,583 for a 37.5 hour working week
• Monthly performance bonuses
• Profit share scheme
• 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
• Pension contributions up to 5%
• Life insurance
• Annual pay reviews
• Training & development opportunities
• Health and wellbeing support via Lighthouse Charity.

What’s involved in the Reactive Maintenance Scheduler role?

• Plan daily work schedules using our dynamic scheduling system, ensuring a first class experience for our residents through timely and efficient coordination.
• Own the scheduling process from start to finish, considering priority, location and time while managing risks that could impact KPIs.
• Act as the first point of contact for customers and operatives, offering support via phone and email to help achieve first time fix resolutions.
• Ensure accuracy and compliance by maintaining clear and detailed notes for each task on the system.
• Contribute to contract performance by producing daily KPI reports that reflect the success of our service delivery.

What could you bring to the Reactive Maintenance Scheduler role?

Whether you have experience in planning and scheduling or come from a strong customer service background, especially over the phone. You’re driven, eager to learn, and thrive in a fast paced, reactive environment, with strong IT and analytical skills, along with the ability to follow processes and quickly adapt to new systems. This could be the perfect fit for you!

About Ian Williams Ltd:

Explore more about us via our website and social media platforms including LinkedIn, Facebook, Indeed, and Glassdoor.

All successful applicants will undergo a DBS criminal records check, and we fully comply with the Rehabilitation of Offenders Act and the DBS Code of Practice.

Ian Williams is proud to be an equal opportunity employer, committed to diversity, inclusion, and fairness across all characteristics.

Applicant details will be used solely for recruitment purposes, please refer to our Candidate Privacy Notice on our website.