Reactive Job Administrator

Iss; North East; On-site; GBP 23,000 - 32,000; Full time

Job summary

ISS is seeking a diligent Maintenance Admin to ensure overdue reactive work orders are reviewed, updated, and closed promptly to maintain service standards. You will source and review information, update Maximo records, and ensure all related data is captured before closure.

The role requires careful record-keeping and timely escalation of missing information to prevent delays. Ideal candidates will be proactive, methodical, and able to work independently while coordinating with colleagues and

Qualifications

• A responsible and methodical approach to identify and resolve gaps in information.
• Proactive and self-motivated, with the ability to work independently and manage priorities effectively.
• Strong communication skills and the ability to collaborate with colleagues and stakeholders.
• Good working knowledge of Microsoft Office applications, including Outlook and SharePoint.
• Experience using Maximo or a similar CAFM system would be advantageous.

Responsibilities

• Source and review information required to close overdue reactive work orders using email inboxes and SharePoint files.
• Accurately update and close completed work orders within the Maximo system.
• Maintain accurate records and ensure all relevant information is captured before closing work orders.
• Identify, investigate, and elevate any missing information that may prevent the timely completion of work orders.

Skills

Strong communication

Proactive

Methodical

Independent working

Priority management

Tools

Maximo CAFM

SharePoint

Outlook

Job description

Job Description

Ensuring overdue work orders are reviewed, updated, and closed in a timely manner is essential to maintaining service standards and operational performance.

Key Responsibilities

• Source and review information required to close overdue reactive work orders using email inboxes and SharePoint files.
• Accurately update and close completed work orders within the Maximo system.
• Maintain accurate records and ensure all relevant information is captured before closing work orders.
• Identify, investigate, and elevate any missing information that may prevent the timely completion of work orders.

Professional and Personal Competencies/Qualifications

• A responsible and methodical approach, with the ability to identify and resolve gaps in information.
• Proactive and self-motivated, with the ability to work independently and manage priorities effectively.
• Strong communication skills and the ability to collaborate with colleagues and stakeholders.
• Good working knowledge of Microsoft Office applications, including Outlook and SharePoint.
• Experience using Maximo or a similar CAFM system would be advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.