RCM Software Support Analyst - Healthcare IT

TELCOR; Hartford; On-site; GBP 37,000 - 53,000; Full time

Job summary

A leading healthcare software provider is seeking a Software Support Analyst to provide exceptional support for their Revenue Cycle Management (RCM) product line. The role involves addressing customer inquiries, managing projects, and maintaining product knowledge. Candidates must have strong medical terminology and customer service skills, alongside a Bachelor's or Associate's degree with relevant experience. Knowledge of healthcare billing and data analysis is preferred. This role is primarily on-site in Lincoln, NE, and involves opportunities for travel to customer sites.

Benefits

Wide range of benefits and compensation

Qualifications

• Must be well versed in medical terminology; experience with health care billing preferred.
• Experience with workflow analysis and data analysis.
• Experience with service of health care information systems preferred.
• Ability to provide excellent customer service.

Responsibilities

• Provide support and education for TELCOR's RCM product line.
• Escalate issues as appropriate and manage customer projects.
• Update and maintain product specifications.
• Participate in on-call rotation for RCM service customers.

Skills

Medical terminology knowledge

Customer service principles

Data analysis

Workflow analysis

Testing procedures

Education

Bachelor's or Associate's degree plus relevant experience

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

A leading healthcare software provider is seeking a Software Support Analyst to provide exceptional support for their Revenue Cycle Management (RCM) product line. The role involves addressing customer inquiries, managing projects, and maintaining product knowledge. Candidates must have strong medical terminology and customer service skills, alongside a Bachelor's or Associate's degree with relevant experience. Knowledge of healthcare billing and data analysis is preferred. This role is primarily on-site in Lincoln, NE, and involves opportunities for travel to customer sites.