Rapid Response Planner

London Borough of Camden; Camden Town; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave (+ bank holidays)

Family leave

Loan schemes

Staff networks

Pensions scheme

Job summary

London Borough of Camden is seeking a Rapid Response Planner to manage end-to-end scheduling of repair works, ensuring the right priority, trade and sequence, and coordinating with supervisors, operatives and contractors to maximise productivity and service quality.

The role supports Camden's compliance with Awaab's Law, prioritising damp and mould cases, maintaining records, and delivering a right-first-time, resident-focused repairs service. A Basic DBS is required.

Qualifications

• Experience in repairs, maintenance, housing, scheduling, or workforce planning.
• Understanding of responsive repairs, damp and mould, disrepair, and housing service standards would be beneficial.

Responsibilities

• Manage end-to-end scheduling of repair works across a designated area.
• Allocate work orders to the right operative with correct priority, trade and sequence.
• Collaborate with supervisors, operatives, contractors and other teams to maximise productivity and customer outcomes.
• Maintain accurate repair records and ensure timely progress within required timescales.

Skills

Scheduling

Workforce planning

Operational planning

Job description

Salary: £40,208 - £45,193

Grade:Level 3 Zone 1

Location:Holmes Road, NW5 3AP

Contract Type:12 Months (Fixed Term)

Hours:Full Time (36 hours)

Closing Date:Friday 16^th October 2026 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

How You’ll Be Involved

As a Rapid Response Planner, you will manage the end-to-end scheduling of repair works across a designated geographical or service area, ensuring that work orders are allocated to the right operative, with the correct priority, trade, and sequence of works. You will work closely with supervisors, operatives, contractors, and other operational teams to maximise productivity, minimise delays, and ensure excellent outcomes for residents.

A significant aspect of this role is supporting Camden's compliance with Awaab's Law, ensuring that damp, mould, and other health-related repair cases are prioritised appropriately, monitored proactively, and progressed within required timescales. The successful candidate will play a vital role in protecting residents and ensuring regulatory and statutory obligations are met.

This position forms part of Camden's Core Team (One Truth) approach, working collaboratively across services to ensure a consistent, resident-focused repairs service. By maintaining accurate repair records, effective communication, and robust scheduling processes, you will contribute to one joined-up view of repair activity and performance across the service. At all times, there will be a strong focus on delivering an excellent customer experience, right-first-time repairs, and continuous service improvement.

This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

You are an organised and proactive planner who thrives in a fast-paced operational environment. With experience in repairs, maintenance, housing, scheduling, or workforce planning, you understand the importance of balancing customer needs, business priorities, and available resources to deliver an efficient and responsive service.

You have a talent for coordinating complex workloads, adapting quickly to changing demands, and finding practical solutions to operational challenges. Working collaboratively with supervisors, operatives, contractors, and colleagues across the service, you build positive working relationships and contribute to a culture of teamwork and continuous improvement. You are comfortable managing competing priorities and using systems and data to make informed decisions, monitor performance, and ensure work is completed within agreed timescales. You take pride in maintaining accurate records and ensuring residents receive clear communication and excellent service throughout their repairs journey.

Most importantly, you are committed to delivering positive outcomes for residents. You understand the impact that repairs can have on people's lives and are motivated by providing a reliable, customer-focused service. An understanding of responsive repairs, damp and mould, disrepair, and housing-related service standards would be beneficial, along with a willingness to learn and develop within a high-performing operational team.

What We Offer

• flexible working
• 27 days annual leave (+ bank holidays!)
• family leave
• loan schemes
• access to our incredible staff networks
• incredible pensions scheme

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Clickherefor more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, [e-mail] by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application

–in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.