Ralph Lauren Department Manager

Ralph Lauren Corporation; Cannock; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discounts

Career opportunities

Inclusive culture

Job summary

Ralph Lauren Corporation is seeking a store leadership professional to foster an inclusive, customer‑focused team environment. You will lead daily operations, coaching staff to uphold brand standards and drive sales and service excellence.

In this role you will manage performance, develop talent, and contribute to a high-performing store culture. A hands-on leader with excellent communication will thrive in our premium lifestyle brand environment.

Qualifications

• Experience leading teams in a retail or hospitality setting.
• Strong communication and interpersonal skills.
• Customer-centric mindset with a focus on delivering premium service.

Responsibilities

• Create an inclusive working environment with a customer-centric mindset.
• Through team management and visible presence ensures Ralph Lauren's standards are achieved.
• Unlock talent that supports career progression of the team.
• Drive high performance culture by holding the team accountable for agreed results.

Skills

People leadership

Fast-paced environment

Excellent communication

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

Essential Duties & Responsibilities

WHAT YOU'LL DO People leadership

• Create an inclusive working environment with a customer-centric mindset
• Through team management and visible presence ensures Ralph Lauren's standards are achieved
• Unlock talent that supports career progression of the team
• Drive high performance culture by holding the team accountable for agreed results Commerciality

Commerciality

• Deliver and maintain an elevated customer experience within the store environment
• Implement the Ralph Lauren ways of working and selling culture to maximise sales and profitability
• Develop and monitor key metrics that drive the business plan
• Keep up to date with competitor activity Operations

Operations

• Manage inventory flow to minimise shrink loss through operational excellence
• Lead floor recovery, ensuring price and size integrity
• Manage and maintain a safe work environment for customers and employees by complying with all company policies and procedures

Experience, Skills & Knowledge

WHO YOU ARE

• Energetic, passionate and results driven
• Experienced leader having previously worked in a fast-paced environment
• Excellent communication skills