Railway Customer Experience Ambassador

South Western News UK; Addlestone; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on many other train opert

Full training and support with develop

Excellent pension scheme

Job summary

South Western Railway (SWR) is hiring a Customer Ambassador to support our passengers at the station. You’ll help customers buy the right tickets, steer them to the best routes and ensure a friendly, efficient journey from start to finish.

You’ll assist with self-service machines, coach users on how to buy the right ticket, and maintain ticket vending machines. The role offers full training, generous benefits including travel perks and a pension, and the chance to be part of a diverse,

Qualifications

• Organised, proactive and able to prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• A great communicator that enjoys working with people.
• Confident and happy to approach and talk to new people.
• Passionate about doing the right thing – nothing is too much trouble.
• Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Responsibilities

• Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
• Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
• Using several types of technology as well as performing routine maintenance to ticket vending machines.

Skills

Organised

Proactive

Great communicator

People skills

Confident talking to new people

Job description

South Western Railway (SWR) is hiring a Customer Ambassador to support our passengers at the station. You’ll help customers buy the right tickets, steer them to the best routes and ensure a friendly, efficient journey from start to finish.

You’ll assist with self-service machines, coach users on how to buy the right ticket, and maintain ticket vending machines. The role offers full training, generous benefits including travel perks and a pension, and the chance to be part of a diverse,