Rail Travel Concierge & Ticket Expert

South Western News UK; Weybridge; On-site; GBP 28,000 - 32,000; Part time

Benefits offered by this job

Free duty and leisure travel on SWR

Free leisure travel for spouse/partner

75% discount on other train companies

Full training and support

Excellent pension scheme

Job summary

South Western Railway in Weybridge is hiring a Customer Ambassador to assist travellers with tickets and route advice, creating a positive travel experience. You will guide customers to the best ticket options and use self-service machines confidently.

You’ll work around 26.17 hours per week across six days, including early and late shifts, with benefits such as free travel for employees and their families, plus a strong pension. Training starts at £27,930 with regional allowance.

Qualifications

• Excellent communication and people skills, with a customer-focused mindset.
• Ability to prioritise tasks and handle repetitive work with composure.
• Willingness to work shifts including early/late and weekends.

Responsibilities

• Approach customers in the station, assist with ticket purchases and route guidance.
• Coach customers on self-service machines and ensure correct ticketing.
• Operate and perform routine maintenance on ticket vending machines.

Skills

Great communication

People skills

Organised

Proactive

Customer service

Ability to work under pressure

Job description

South Western Railway in Weybridge is hiring a Customer Ambassador to assist travellers with tickets and route advice, creating a positive travel experience. You will guide customers to the best ticket options and use self-service machines confidently.

You’ll work around 26.17 hours per week across six days, including early and late shifts, with benefits such as free travel for employees and their families, plus a strong pension. Training starts at £27,930 with regional allowance.