Rail Service Delivery & Operations Model Lead
East West Rail Company
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Benefits offered by this job
Job summary
East West Railway Company is seeking a Train Service Delivery Development Manager in Milton Keynes to turn strategy into a practical operating model. You will lead the creation and evolution of the Joint Concept of Operations (JCOO), uniting train service delivery, customer experience, accessibility and control into one coherent framework.
You will partner with Network Rail and TOCs to ensure plans are realistic, deliverable and aligned with industry best practice, while driving readiness and
Qualifications
- Experience leading train service delivery initiatives.
- Deep understanding of UK rail industry and operational environment.
- Experience developing operating models, frameworks or operational concepts.
- Exceptional stakeholder management and influencing skills.
- Strategic thinker who delivers practical operational solutions.
- Strong leadership in complex, multi-stakeholder environments.
Responsibilities
- Lead the development of Train Service Delivery across East West Rail.
- Own and evolve the Joint Concept of Operations (JCOO).
- Ensure operational plans are practical, deliverable and aligned with industry best practice.
- Lead and influence key industry partners, including Network Rail and Train Operating Companies.
- Drive operational readiness, resilience and disruption planning.
- Provide leadership across customer experience, accessibility and command & control functions.
- Translate strategic objectives into operational requirements for people, processes, systems and infrastructure.
Skills
Job description
East West Railway Company is seeking a Train Service Delivery Development Manager in Milton Keynes to turn strategy into a practical operating model. You will lead the creation and evolution of the Joint Concept of Operations (JCOO), uniting train service delivery, customer experience, accessibility and control into one coherent framework.
You will partner with Network Rail and TOCs to ensure plans are realistic, deliverable and aligned with industry best practice, while driving readiness and
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