Train Service Delivery Development Manager

East West Railway Company; Milton Keynes; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Up to 12% employer pension

36 days annual leave

Volunteer days

Life assurance

Employee Assistance Programme

Perkbox access

Awards recognition

Job summary

East West Railway Company is seeking a senior operations leader to turn strategy into reality, leading the development of the operating model that will underpin a safe, reliable and customer‑focused railway. You’ll lead the creation of the Joint Concept of Operations (JCOO), bringing together train service delivery, customer experience, accessibility and command & control into one integrated model.

You’ll collaborate with key industry partners, including Network Rail and TOCs, drive readiness

Qualifications

• Strong experience in train service delivery, railway operations or operational improvement.
• Deep understanding of the UK rail industry and operational environment.
• Experience developing operating models, frameworks or operational concepts.
• Exceptional stakeholder management and influencing skills.
• A strategic thinker who can deliver practical operational solutions.
• Strong leadership capability within complex, multi-stakeholder environments.

Responsibilities

• Lead the development of Train Service Delivery across East West Rail.
• Own and evolve the Joint Concept of Operations (JCOO).
• Ensure operational plans are practical, deliverable and aligned with industry best practice.
• Lead and influence key industry partners, including Network Rail and Train Operating Companies.
• Drive operational readiness, resilience and disruption planning.
• Provide leadership across customer experience, accessibility and command & control functions.
• Translate strategic objectives into operational requirements for people, processes, systems and infrastructure.

Skills

Train service delivery

Rail operations

Operating models

Stakeholder management

Strategic thinking

Leadership

Job description

East West Rail is a nationally significant railway project which aims to deliver much-needed transport connections for the vibrant communities between Oxford, Milton Keynes, Bedford and Cambridge. Together these communities contribute around £111 billion to the national economy each year.

EWR is being championed by the Government as a key driver to economic growth leading to a potential £78 Billion boost to the UK economy: supporting new towns, housing, and regeneration.

Role Summary:

This is a unique opportunity to turn strategy into reality, leading the development of the operational model that will underpin a safe, reliable and customer-focused railway.

You'll lead the creation of the Joint Concept of Operations (JCOO), bringing together train service delivery, customer experience, accessibility and command & control into one integrated operating model.

What you'll be doing:

• Lead the development of Train Service Delivery across East West Rail.
• Own and evolve the Joint Concept of Operations (JCOO).
• Ensure operational plans are practical, deliverable and aligned with industry best practice.
• Lead and influence key industry partners, including Network Rail and Train Operating Companies.
• Drive operational readiness, resilience and disruption planning.
• Provide leadership across customer experience, accessibility and command & control functions.
• Translate strategic objectives into operational requirements for people, processes, systems and infrastructure.

What you'll bring:

• Strong experience in train service delivery, railway operations or operational improvement.
• Deep understanding of the UK rail industry and operational environment.
• Experience developing operating models, frameworks or operational concepts.
• Exceptional stakeholder management and influencing skills.
• A strategic thinker who can deliver practical operational solutions.
• Strong leadership capability within complex, multi-stakeholder environments.

Why Join Us?

This is more than an operations role. It's a chance to shape how a brand-new railway will be delivered, operated and experienced by millions of passengers for years to come.

• Competitive salary that reflects your skills and experience
• Up to 12% employer pension contribution to support your future
• 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days
• 2 volunteering days, a chance for you to give back to the community
• Enhanced family-friendly policies to support you and your loved ones
• Life assurance (4x your annual salary) for peace of mind
• Employee Assistance Programme for confidential support when you need it
• Access to Perkbox for a wide range of discounts and wellbeing benefits
• Recognition programme, including on-the-spot and annual awards
• Advanced learning and development opportunities to help you grow.

Diversity and Inclusion:

At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple - to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer, encouraging applications from all backgrounds and experiences.

If you're passionate about operational excellence and want to leave a lasting mark on the future of UK rail, we'd love to hear from you.