Rail Replacement Coordinator - GTR Network Home Counties and Coastal

Transportukbus; Greater London; Hybrid; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Ultimate flexibility

Full training

Travel opportunities

Competitive salary

Employee assistance programme

Job summary

Transportukbus in London is seeking a Rail Replacement Coordinator to manage GTR network disruption and pre-planned works, covering the Home Counties and coastal routes from the London head office. You will play a key role in keeping customers informed and ensuring a smooth journey.

Role involves safety-critical duties and on-going training; a valid driving licence and own transport are required. Attendance may be needed seven days a week with flexible hours.

Qualifications

• Great attention to detail required.
• Strong decision-making skills expected.
• A systematic approach to working is essential.
• Available to work flexibly at short notice.
• Must be a car driver with own transport.

Responsibilities

• Coordinate rail replacement across the GTR network during disruption and planned works.
• Keep customers informed throughout their journey and provide a reliable experience.
• Carry out safety-critical duties as required and participate in training.
• Support with events and learn to manage various disruption scenarios.

Skills

Great attention to detail

Strong decision-making

Systematic approach

Flexible at short notice

Car driver with own transport

Job description

Rail Replacement Coordinator - GTR Network Home Counties and Coastal

Application Deadline: 15 October 2026

Department: TUK Rail Replacement

Employment Type: Zero Hours

Location: TUK London Head Office

Compensation: £15.82 / hour

Description

The core role will be working as a Rail Replacement Coordinator across GTR network, during times of disruption and pre-planned work, we also have some requirement to assist our special events teams.

Key Responsibilities

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.

Skills, Knowledge and Expertise

• Great attention to detail
• Strong decision-making skills
• A systematic approach to working
• Available to work flexibly and at short notice
• Must be a car driver with own transport

Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements

Benefits

• Ultimate flexibility – pick and choose when you work, where you work.
• You will be fully trained to each component of the role you will be undertaken. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
• Travel – You will have the ability to travel to different parts of the region/country depending on operational need
• Competitive salary, £15.30 per hour, and range of other benefits
• Access to our employee assistance programme