Commercial Property Operations Manager

GTR; Greater London; Hybrid; GBP 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Final salary pension

25 days holiday + bank holidays

Healthcare

Free travel on GTR and sister groups

75% off travel on other TOCs

Discounted Oyster Card

Zusammenfassung

Greater Thameslink Railway (GTR) is seeking a Commercial Property Operations Manager to drive the operational performance of our retail property portfolio. The role involves coordinating day-to-day property operations, overseeing tenant relations, lease administration, and governance to ensure compliance and strong customer experience.

It is a hybrid role with at least three on-site days per week across our station portfolio.

Qualifikationen

• Experience coordinating day-to-day property operations across multiple stakeholders.
• Strong focus on compliance and customer experience.
• Ability to manage tenant relationships and lease administration.

Aufgaben

• Coordinate day-to-day management of GTR’s commercial property portfolio.
• Oversee compliance processes, tenant relationships, lease administration, and governance activities.
• Provide operational reporting and track maintenance across the estate.
• Spend a minimum of three days per week on-site with tenants and operations teams.

Kenntnisse

Organised

Commercially minded

Relationship-focused

Stakeholder management

Lease administration

Governance

Jobbeschreibung

Get your career on track with a team where you can grow, belong and make an impact from day one.

Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services.

With 239 managed stations and a network that supports commuters, businesses and communities every day. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.

At the heart of our work is Creating Great Journeys, a vision that reflects our commitment to improving experiences for passengers, supporting local communities and investing in the future of rail. We actively engage with and support the diverse communities across our network, while also developing future talent to ensure a sustainable and thriving railway for years to come.

What You’ll Do

Commercial Property Operations Manager

We’re looking for an organised, commercially minded and relationship-focused individual to help drive the operational performance of our retail property portfolio.

This is an exciting opportunity for someone who enjoys working across multiple stakeholders, managing property operations, and ensuring high standards of compliance and customer experience across a diverse estate.

As Commercial Property Operations Manager, you’ll be responsible for coordinating the day-to-day management of GTR’s commercial property portfolio, acting as the key link between tenants, station teams, facilities management and commercial colleagues.

You’ll oversee compliance processes, tenant relationships, lease administration, operational reporting, maintenance tracking and governance activities, ensuring our retail estate remains safe, compliant and commercially effective.

While this is a hybrid role, successful candidates should expect to spend a minimum of three days per week on-site across our station portfolio, working directly with tenants and operational teams.

What We Can Offer You

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

Recruitment Process and Timelines

• Application window: Submit your application before the advertised closing date
• Screening and shortlisting: Applications are reviewed following the closing date. This stage may include online assessments or testing, depending on the role
• Assessment: Depending on the role, you may undertake an assessment (or sent of assessments)
• Interview process: A two-stage interview process using competency‑based questions to assess your skills, experience and alignment with our values
• Offer: Once successful, you will be given a verbal conditional offer which is based on a clear DBS check and medical. We will also ask you to provide your Right to Work document(s) at this stage
• Contract: Your contract and formal offer letter will be issued once a start date has been agreed
• Induction: Your first week of employment will be at our East Croydon location where you’ll undertake your induction and receive your IT equipment before you meet your team and get stuck into your new role.