Rail Replacement Coordinator

First Bus; Greater London; On-site; GBP 7,000 - 11,000; Full time

Benefits offered by this job

Health benefits

Travel discounts

Bus pass

Cycle to work

Holiday entitlement

Pension & shares

Flexible working

Job summary

First Bus in the Surrey area is seeking a Rail Replacement Coordinator to supervise and coordinate rail replacement bus, events and coach services. You’ll ensure safety of passengers, colleagues and the public, and provide information with excellent customer service while maintaining data via the coordination portal.

The role is on an annualised hours contract (minimum 10 hours per year) with weekend shifts and flexible hours, requiring resilience, teamwork and the ability to work independently

Qualifications

• Experience in the transport industry is desirable.
• Committed to delivering consistently excellent customer service.
• Confident engaging drivers on PSVAR/PSVAIR regulations.
• Flexible to weekend shifts and various hours.
• Calm, patient, and reliable under pressure.

Responsibilities

• Supervise and coordinate rail replacement bus and coach services.
• Ensure safety of passengers, colleagues, the public and yourself.
• Provide assistance and information to passengers with excellent customer service.
• Maintain high standards in data collection via the coordination portal.
• Assist in maintaining high vehicle standards and regulatory auditing.

Skills

Customer service

Communication

Teamwork

Initiative

Regulatory awareness

Flexibility

Calm under pressure

Job description

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Rail Replacement Coordinator (operational, field-based, customer service role)

Salary: £14.89 per hour

Location: Surrey area

Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.

About the role:

As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.

If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you.

You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer.

Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.

What are we looking for?

• Experience of working in the transport industry is desirable but not essential.
• You'll be committed to providing a consistently excellent standard of customer service.
• Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently and using your own initiative.
• The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.

PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.