Rail Operations Controller: Planning & Logistics Lead

Heidelberg Materials UK; Shepton Mallet; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading building materials company is seeking an Operations Controller to support operational activities at its Shepton Mallet location. The ideal candidate will play a key role in logistics, customer service, and decision making within a fast-paced environment. Responsibilities include managing customer interactions, coordinating train operations, and maintaining the wagon fleet. Successful candidates should have strong organisational skills and a background in logistics or supply chain management, focusing on delivering excellent service while navigating operational challenges.

Qualifications

• Strong organisational and problem-solving skills.
• Ability to make confident operational decisions in time-pressured environments.
• Experience in logistics, rail operations, or supply chain management is desirable.

Responsibilities

• Be the primary point of contact for MRL customers, ensuring service level expectations are met.
• Make time-critical decisions for daily operational issues and train plans.
• Maintain control over the MRL wagon fleet to meet customer demand.
• Accurately log and report all daily train movements.

Skills

Organisational skills

Problem-solving skills

Customer service focus

Clear communication

Logistics experience

Rail operations knowledge

Job description

A leading building materials company is seeking an Operations Controller to support operational activities at its Shepton Mallet location. The ideal candidate will play a key role in logistics, customer service, and decision making within a fast-paced environment. Responsibilities include managing customer interactions, coordinating train operations, and maintaining the wagon fleet. Successful candidates should have strong organisational skills and a background in logistics or supply chain management, focusing on delivering excellent service while navigating operational challenges.