Rail Operations Assessor Manager | Safety & Performance

The Go-Ahead Group; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

GTS Rail Operations Ltd. is seeking an experienced Assessor Manager for a 6-month contract to strengthen the Customer Experience team in London. You will lead competency assessments, deliver constructive feedback and design Development Plans to ensure safe, compliant and high‑quality station operations.

You will coordinate with Stations, Learning & Development and Operational Compliance to drive safety improvements and customer satisfaction while maintaining the highest performance standards.

Qualifications

• Experience conducting competency assessments and providing constructive feedback.
• Ability to design development plans to address performance gaps.
• Strong understanding of safety, procedures and CMS requirements.
• Proven coaching and performance improvement capabilities.

Responsibilities

• Carry out competency assessments and monitoring activities for station and customer experience colleagues in line with CMS requirements.
• Provide clear, constructive and well-documented feedback, including assessment decisions on performance and competence.
• Recommend additional monitoring or support where sub-standard performance or risk factors are identified.
• Design Competence Development Plans (CDPs) to support colleague performance and development.
• Brief colleagues on operational, safety and procedural updates using corporate material.
• Support operational incident investigations and design CDPs following incidents.
• Contribute to improvements in the Competence Management System and QA activities.
• Maintain your own competence requirements and ensure compliance with standards and procedures.
• Provide assurance to the Senior Competency Manager that operational standards are met.
• Support development and review of risk assessments for COS operations.
• Champion safety and environmental responsibilities and identify risks.
• Engage with internal stakeholders to enhance safety and customer satisfaction.

Skills

Coaching

Analytical skills

Communication

Independent work

Education

CAVA or A1 Assessor Award

IOSH safety qualification

Root cause analysis training

Non-Technical Skills/Human Factors training

Job description

GTS Rail Operations Ltd. is seeking an experienced Assessor Manager for a 6-month contract to strengthen the Customer Experience team in London. You will lead competency assessments, deliver constructive feedback and design Development Plans to ensure safe, compliant and high‑quality station operations.

You will coordinate with Stations, Learning & Development and Operational Compliance to drive safety improvements and customer satisfaction while maintaining the highest performance standards.