Rail Information Controller — 24/7 Shifts & Clear Updates

Avanti West Coast; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你

Job summary

Avanti West Coast is seeking an Information Controller to deliver accurate, timely updates about the network to customers and colleagues. You will work in 24-hour control posts, including nights and weekends, communicating a clear message from a single source and using IT systems to manage train operations.

The role requires strong communication, problem-solving and analytical skills, with a focus on reliability and proactive information sharing.

Qualifications

• Good understanding of the rail industry and passenger train operations.
• Experience in using IT systems to manage train operations.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and to meet deadlines.

Responsibilities

• Provide timely information to customers and colleagues about network disruptions and facilities status.
• Communicate messages from a single source to ensure consistency during service events.
• Support the 24-hour control post environment, including night and weekend shifts.

Skills

Problem solving

Analytical skills

Communication

Interpersonal skills

Working under pressure

Rail operations knowledge

IT systems experience

Tools

TRUST

Tyrell IO

Darwin

Web Gemini

Crews for Genius

Berth Maps

Job description

Avanti West Coast is seeking an Information Controller to deliver accurate, timely updates about the network to customers and colleagues. You will work in 24-hour control posts, including nights and weekends, communicating a clear message from a single source and using IT systems to manage train operations.

The role requires strong communication, problem-solving and analytical skills, with a focus on reliability and proactive information sharing.