Rail Field Support Engineer - 24/7 On-Site Faults

ALSTOM Gruppe; Glasgow; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Medical coverage

Pension

Flexible benefits

Maternity pay up to 52 weeks

Job summary

Alstom is seeking an overnight first-line technical support engineer for vehicle faults to maintain fleet availability and safety. You will provide on-site and telephone support, travel to outstations within three hours, and input defects into the SAP GSI system.

The role requires an engineering apprenticeship, an HNC in Mechanical or Electrical Engineering, and PTS/DP qualifications or willingness to train.

Qualifications

• Full UK driving license is required and a van is provided.
• Apprentice trained in an Engineering discipline is preferred.
• HNC in Mechanical or Electrical Engineering or equivalent.
• PTS and DP qualifications required or training can be provided.
• Experience within the Rolling Stock industry is desirable.
• Good interpersonal and influencing skills; ability to work in high pressure environments.
• Must be able to read wiring diagrams and schematics.

Responsibilities

• Attend local outstations and assist Maintenance Suppliers with on-site technical advice and expertise.
• Provide technical support over the phone to aid fault rectification at Outstations.
• Travel at short notice to Outstation sites within 3 hours drive.
• Provide 24/7 on-train support and lone/wayside work.
• Assist with fault follow-up, safety, and reporting to Fleet management.
• Inputting/closing defects and fleet checks in SAP GSI; prepare technical reports.

Skills

Full UK driving license

Apprentice trained in Engineering

PTS and DP qualifications

Reading wiring diagrams

Interpersonal skills

Ability to work under pressure

Education

HNC in Mechanical or Electrical Engineering

Tools

SAP GSI

TMS software

Job description

Alstom is seeking an overnight first-line technical support engineer for vehicle faults to maintain fleet availability and safety. You will provide on-site and telephone support, travel to outstations within three hours, and input defects into the SAP GSI system.

The role requires an engineering apprenticeship, an HNC in Mechanical or Electrical Engineering, and PTS/DP qualifications or willingness to train.