Rail Customer Information & Insight Lead

Rail Delivery Group; Greater London; On-site; GBP 52,000 - 62,000; Full time

Benefits offered by this job

Rail travel discount

Annual leave 30 days

Development days

Season ticket loan

Family leave

Job summary

Rail Delivery Group seeks a Customer Information Development Manager to lead industry-wide improvements in rail customer information. You will drive insights from customer research, coordinate groups like CIG and RSG, and shape information strategy in a GBR context.

The role requires strong stakeholder management, data interpretation, and the ability to deliver practical information solutions across TOCs, Network Rail, and government bodies. A competitive package is offered.

Qualifications

• Experience in customer experience strategy or project management.
• Ability to lead cross-industry initiatives.
• Strong written and presentation skills.
• Proven stakeholder management across complex organisations.
• Data interpretation and insight generation.

Responsibilities

• Lead cross-industry initiatives to improve customer information.
• Plan and report on the Customer Information Group (CIG) and Redress & Support Group (RSG).
• Deliver actionable insights from customer information projects.
• Coordinate with RDG Insights and the National Rail Communications Centre (NRCC).
• Develop Tableau-based reports and dashboards for stakeholders.
• Build and maintain strong stakeholder relationships across RDG and external partners.

Skills

Project management

Customer insight

Stakeholder management

Data interpretation

Presentation skills

Tableau knowledge

Job description

Rail Delivery Group seeks a Customer Information Development Manager to lead industry-wide improvements in rail customer information. You will drive insights from customer research, coordinate groups like CIG and RSG, and shape information strategy in a GBR context.

The role requires strong stakeholder management, data interpretation, and the ability to deliver practical information solutions across TOCs, Network Rail, and government bodies. A competitive package is offered.