Rail Customer Communications Specialist

Chiltern Railways; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Chiltern Railways is seeking a Customer Communications Executive to support the Communications Manager in delivering timely customer information across digital, print and station channels. You will help ensure accuracy and consistency of messages during both planned events and disruptions, liaising with operations, partners and suppliers.

The role requires strong communication, organisational skills and the ability to manage multiple priorities in a busy railway environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Experience managing multiple priorities and tight deadlines.
• Ability to build effective relationships with internal and external stakeholders.
• Good organisational and administrative skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Support the Communications Manager and Customer Communications Lead in delivering the customer communications strategy.
• Assist in developing and delivering customer information campaigns across digital, print and station channels.
• Ensure customer-facing communications are clear, accurate, timely and aligned with brand standards.
• Monitor and maintain customer information across information systems.
• Support communications during service disruption and incidents.
• Participate in industry discussions and collaborate with stakeholders.

Skills

Comm skills

Attention to detail

Multitasking

Microsoft Office

Stakeholder relations

Calm under pressure

Tools

Microsoft Office

Job description

Chiltern Railways is seeking a Customer Communications Executive to support the Communications Manager in delivering timely customer information across digital, print and station channels. You will help ensure accuracy and consistency of messages during both planned events and disruptions, liaising with operations, partners and suppliers.

The role requires strong communication, organisational skills and the ability to manage multiple priorities in a busy railway environment.