Raffle Entry & Inbound Mail Specialist

Pertemps Heathrow; Thatcham; On-site; GBP 15,000 - 19,000; Full time

Job summary

Pertemps Heathrow is recruiting an Inbound Processing Operative in Maidenhead to support a busy Processing Team within the charity sector. You will handle incoming postal responses, check raffle entries, and verify payment details to ensure complete and compliant processing.

The role requires excellent written and spoken communication, strong attention to detail, and a methodical, team-oriented approach. Standard hours apply Monday to Friday, with an hourly pay rate of £12.71.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to identify errors.
• A methodical and organised approach to work.
• The ability to work accurately at a consistent pace.
• Good problem-solving skills and the confidence to escalate.
• The ability to work well as part of a team.
• A flexible approach and the ability to adapt to changing workloads and priorities.
• Reliability and a strong work ethic.

Responsibilities

• Opening and processing incoming post and response forms.
• Checking raffle entries to ensure all required information is complete and accurate.
• Checking payment details and ensuring all necessary components are present for successful processing.
• Identifying and escalating incomplete or incorrect responses where further action is required.
• Checking entries for compliance with relevant guidelines and escalating any concerns appropriately.
• Reviewing accompanying correspondence and liaising with internal teams where necessary.
• Batching and sorting response forms.
• Counting and sorting incoming post accurately.
• Identifying discrepancies and ensuring all work is processed correctly.
• Sorting and securely packing response forms for storage.
• Working closely with colleagues to maintain high standards of accuracy and productivity.
• Following all relevant procedures relating to data protection, confidentiality and compliance.

Skills

Attention to detail

Communication skills

Organisation

Teamwork

Problem-solving

Reliability

Flexibility

Accuracy under pressure

Job description

Pertemps Heathrow is recruiting an Inbound Processing Operative in Maidenhead to support a busy Processing Team within the charity sector. You will handle incoming postal responses, check raffle entries, and verify payment details to ensure complete and compliant processing.

The role requires excellent written and spoken communication, strong attention to detail, and a methodical, team-oriented approach. Standard hours apply Monday to Friday, with an hourly pay rate of £12.71.