Radley | Assistant Manager

Clarks Village; Street; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury handbag retailer is seeking an Assistant Manager to oversee store operations and ensure exceptional customer experiences. You will lead the team, manage costs, and drive sales growth while nurturing a culture of excellence. This role requires strong coaching and leadership skills, as well as experience with Microsoft 365 and Power BI. The position is located in the United Kingdom, offering a dynamic environment for personal and professional development.

Qualifications

• Great coaching and leadership skills.
• Ability to remain calm under pressure.
• Adept in dealing with people issues.

Responsibilities

• Deliver an exceptional customer experience.
• Focus on sales and KPI delivery.
• Manage costs and achieve EBITDA targets.
• Grow store traffic through local marketing.
• People management, including recruitment and training.

Skills

Coaching and leadership skills

Ability to remain calm under pressure

Dealing with people issues

Impacting and influencing business decisions

Experience with Power BI

Microsoft 365 experience

Tools

Power BI

Microsoft 365

Job description

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.

Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

You will motivate, inspire, train and develop your team to deliver EXCELLENCE in everything they do.

You will lead your team to deliver exceptional customer experience and create a selling culture that makes the Radley customer return time and time again,

You will be able to demonstrate an entrepreneurial spirit and be commercially astute, showing creativity and inspirational directive in managing your own business unit.

As an Assistant Manager, you should regard your position as partnering your Store Manager, offering your manager the required support to enable the store to function smoothly and with great success. You are effectively a ‘Store Manager in training’ and under the guidance of your line manager should look to involve yourself in all aspects of store life.

Key Responsibilities

• Delivering an exceptional customer experience and being an ambassador to your team and the brand
• Sales and KPI focused and delivering growth
• Commercial acumen through effective best sellers, floor walks and money mapping
• Achieving EBITDA target and accountable for the profitability of the store through managing costs
• Growing store traffic through local marketing and store events
• People Management: recruitment / training /development / coaching / supporting Store Manager
• Actively building relationships with key contacts across the business
• Supporting Store Manager in stock allocation and control including preventing stock loss

Skills & Experience

• Great coaching and leadership skills
• Ability to remain calm under pressure
• Adept in dealing with people issues
• The ability to impact and influence business decisions
• Experience with Power BI to analyse performance
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).