Assistant Manager

Reiss; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount up to 75%

Rewarding bonus and commission

Fitness discounts

Cycle to work programme

Enhanced parental pay & family policy

25 days annual leave

Job summary

Reiss in Central London is seeking an Assistant Store Manager to lead a dynamic retail team and ensure premium customer service while delivering commercial and operational excellence.

You will oversee daily store operations, drive sales, coach staff, and manage visual standards to reflect luxury branding. The role requires proven retail leadership, ability to work under pressure, and a track record of improving business performance.

Qualifications

• Experience in retail management at a similar level.
• Proven ability to drive business performance and sales.
• Strong customer service orientation with team coaching experience.
• Excellent visual presentation and product management skills.

Responsibilities

• Oversee day-to-day store operations and staff performance.
• Identify opportunities to drive sales and maximise profitability.
• Aim to exceed KPI targets and deliver premium service.
• Inspire and train the team to deliver exceptional customer experiences.
• Support recruitment and performance reviews; deputise for Store Manager when needed.

Skills

Retail management

Customer service

People management

Visual merchandising

Communication skills

Job description

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s this role about?

Join our dynamic retail team in Central London, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

Who you are

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximise profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputise in the absence of the Store Manager

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding bonus and commission structures.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 25 days annual leave.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.