Radiology Receptionist

NHS; Ascot; On-site; GBP 16,000; Part time

Job summary

A leading NHS hospital seeks an individual to provide essential administrative support in the Radiology Department. This part-time role requires excellent communication skills and attention to detail, as you will interact directly with patients and maintain accurate records. Working hours are weekends, greatly contributing to the team's efficiency and patient care standards.

Benefits

NHS benefits

Opportunities for training and development

Qualifications

• Previous reception duties required.
• Able to work on own initiative and within a team.
• Good telephone manner essential.

Responsibilities

• Provide clerical support and manage patient flow.
• Input patient details accurately into the Radiology Information System.
• Participate in departmental meetings and support new staff training.

Skills

Communication

Attention to detail

Customer care

Flexibility

Quick thinking

Education

GCSE English and Maths pass or equivalent

Tools

EPIC

ICE

Job description

Job summary

The post holder will provide essential administrative and clerical support to the Radiology Department, with responsibilities that involve direct interaction with patients. This role plays a key part in ensuring the smooth operation of weekend services by managing patient flow, maintaining accurate records, and handling data entry using the EPIC and ICE computer systems.

The position requires excellent communication skills, attention to detail, and a patient-focused approach. The working hours are Saturdays and Sundays, from 8:00 AM to 8:00 PM.

Main duties of the job

• Provide an efficient and effective service to both patients and other staff
• Maintain a customer care approach at all times.
• Support the introduction of Government, Trust, and Departmental quality and business initiatives.
• Actively encourage feedback as part of the departmental quality initiative
• Maintain the high standards of the department by contributing towards individual and team objectives
• Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
• Convey factual information to patients, including children re: examinations;
• To input patient details accurately into Radiology Information System EPIC .
• Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
• Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£15,595 a year per annum INCL HCAS

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

151-JLM485

Job locations

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Job description Job responsibilities

• Participate in departmental meetings.
• Attend training as and when required
• Act as mentor and trainer for new staff and support induction programme
• Participate in annual appraisal system
• Be the face of our department by being the first point of contact for patients coming in to use our services.

Please see Job Description and Person Specification for further information

Job description Job responsibilities

• Participate in departmental meetings.
• Attend training as and when required
• Act as mentor and trainer for new staff and support induction programme
• Participate in annual appraisal system
• Be the face of our department by being the first point of contact for patients coming in to use our services.

Please see Job Description and Person Specification for further information

Person Specification Experience Essential

• oPrevious reception duties
• oCustomer care/dealing with the public face to face or by telephone

Desirable

• oKnowledge of the Health Information Systems

Skills & Knowledge Essential

• oFlexible - able to work on own initiative and within a team
• oGood telephone manner
• oAbility to work to deadlines. Able to work on own initiative and prioritise workload
• oAbility to prioritise work and to adapt to changing circumstances.
• oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
• oAbility to work without supervision

Qualifications Essential

• GCSE English and Maths pass or equivalent.

Desirable

• NVQ in customer care or equivalent qualification

Person Specification Experience Essential

• oPrevious reception duties
• oCustomer care/dealing with the public face to face or by telephone

Desirable

• oKnowledge of the Health Information Systems

Skills & Knowledge Essential

• oFlexible - able to work on own initiative and within a team
• oGood telephone manner
• oAbility to work to deadlines. Able to work on own initiative and prioritise workload
• oAbility to prioritise work and to adapt to changing circumstances.
• oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
• oAbility to work without supervision

Qualifications Essential

• GCSE English and Maths pass or equivalent.

Desirable

• NVQ in customer care or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)