Radiology Booking Centre Manager

NHS; Torquay; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Torbay and South Devon NHS Foundation Trust is seeking a Radiology Booking Centre Manager to oversee the Call Centre operations. This managerial role involves ensuring the efficient delivery of imaging services, supporting team development, and maintaining high standards of patient care. The successful applicant will have essential qualifications and experience in business management and line management skills, contributing to a dedicated team focused on patient-centered service.

Qualifications

• Experience in line management and relevant roles.
• Strong understanding of service operations.
• Proactive approach to team development.

Responsibilities

• Support and deputise for Radiology Practice Manager.
• Provide direct line management to Call Centre teams.
• Monitor and improve management of patient pathways.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Education

oNVQ Level 3 qualification in Business Administration

oNVQ level 4/diploma qualification in business management

Job description

Go back Torbay and South Devon NHS Foundation Trust

Radiology Booking Centre Manager

The closing date is 01 July 2025

Our Radiology Booking Centre Manager will be responsible for the line management of Supervisors and teams within the Radiology Call Centre, ensuring the effective delivery of a high-quality service.

The successful candidate will support the Radiology Practice Manager with the day-to-day operational management of the service, coordinating team activities with minimal supervision to maintain efficiency and service standards.

A strong understanding of all roles within their area of responsibility is essential. The post holder should be prepared to provide direct support and step into operational roles when required to ensure service continuity.

This role requires excellent leadership, organisational, and communication skills, with a proactive approach to problem-solving and team development.

Main duties of the job

To support and deputise for the Radiology Practice Manager in delivery of the administrative and clerical aspects of the Radiology patient pathways.

To provide direct line management support of the Call centre their clerical and administration teams in those areas.

To monitor and ensure that the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service.

To support monitoring of radiology performance metrics and understand the implication of these.

To support management of Radiology Network activities (Peninsula Radiology Network - PenRAD).

Support the Radiology Management team continually review and improve processes to deliver an efficient and effective service to patients.

To ensure that patients and staff are treated with courtesy, dignity and respect.

About us

Our dedicated Radiology Administration Team is structured into three key areas: the Secretaries' Offices, the Call Centre, and the Main Office.

The Call Centre Team consists of three supervisors and eight clerical officers, who are responsible for coordinating and managing appointments for patients requiring diagnostic imaging services.

The Radiology Office Manager will support the Practice Manager in overseeing all aspects of the Call Centre's operations and will provide direct line management to the team.

Why Work With Us

Job responsibilities

Please see our attached job description and person specification form for full details.

What are you waiting for #caretojoinus?

Person Specification

Qualification/Experience

• oNVQ Level 3 qualification in Business Administration or equivalent experience
• oNVQ level 4/diploma qualification in business management or equivalent experience

Experience

• Evidence of Line management experience
• Evidence of relevant roles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust