Radiology Appointments Clerk

Merseywestlancs; Knowsley; Remote; GBP 23,000 - 28,000; Full time

Job summary

Mersey West Lancashire Teaching Hospitals NHS Trust is recruiting a Radiology Appointments Clerk (Band 2) on a full-time contract. The role involves booking radiology appointments across several imaging modalities, using hospital systems, and supporting patients with queries.

The post covers evenings, weekends and bank holidays on a rota, with work across Whiston Hospital and St Helens Hospital sites. Full-time hours are 37.5 per week; enhanced disclosures are required.

Qualifications

• Educated to GCSE level or equivalent.
• Customer Care NVQ or equivalent is desirable.

Responsibilities

• Make appointments following imaging service pathways.
• Register patients on Trust systems and update details as needed.
• Enter referrals onto Radiology Information System with waiting list codes.
• Schedule urgent and routine appointments to meet diagnostic targets.
• Handle general appointment queries with professionalism.
• Liaise with wards and departments to arrange patient transport and prep.

Skills

Clerical experience

Customer service

Computer literacy

Telephone communication

Education

GCSE or equivalent

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area Admin & Clerical Grade NHS AfC: Band 2 Contract Permanent: Covering evenings, weekends and bank holidays on rotation Hours Full time - 37.5 hours per week (Evenings/Weekends and bank holidays on a rota) Job ref 409-8308832

Site Whiston Hospital Town Prescot Salary £25,272 Per Annum Salary period Yearly Closing 06/11/2026 23:59

Job overview

MERSEY AND WEST LANCASHIRE TEACHING HOSPITALS NHS TRUST

RADIOLOGY DEPARTMENT

RADIOLOGY APPOINTMENTS CLERK –

Band 2

Successful applicants will require a satisfactory enhanced disclosure from the Criminal Records Bureau.

Would you like to be part of our very friendly, hard-working, and forward-thinking Radiology Appointments Team? If yes – we have a full-time vacancy in this area of the Radiology Department.

The department provides a 7-day imaging service and therefore the post will include working across sites at both Whiston Hospital and St Helens Hospital’s. Some evenings, weekends, and bank holiday duties on a rotational basis, are also included in the role.

Previous Applicants Need Not Apply.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The successful candidate will work as part of a well-established team to ensure the smooth running of this extremely busy department, booking appointments for a wide range of radiology procedures including Ultrasound – both obstetric and general, CT, and MRI scans to name a few, ensuring patients are booked within the diagnostic waiting times.

Applicants should be very hard working, enthusiastic and well-motivated with excellent organisational and communication skills, be able to work under pressure and to tight deadlines in a very fast-paced, ever-changing environment. An excellent telephone manner is a MUST, and a high level of computer literacy is essential.

Working for our organisation

Mersey & West Lancashire Teaching Hospitals NHS Trustdelivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

Detailed job description and main responsibilities

KEY DUTIES

• Make appointments following appropriate imaging services pathways.
• Register patients on relevant Trust Information System or update details if patient already registered.
• Enter referrals promptly onto computerised Radiology Information System using waiting list coding.
• Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers.
• Send out partial/full booking letters as appropriate.
• Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
• When the patient is in contact with the appointment office:
• Ask the appropriate clinical questions to assess appropriate preparation and time slot
• Discuss with the patient a mutually convenient date and time
• Book the appointment on the Radiology Information System
• Send an appointment letter, appropriate literature and preparation to the patient.
• Arrange appointments for inpatient referrals:
  • Book appointment on the Radiology Information System
  • Liaise with the ward to arrange patient preparation and mode of transport
  • Access ADT to locate patient
  • Book porter on the Radiology Information System
• General Telephone enquiries relating to patient requests to re-arrange or cancel appointments.
• File referrals in date order once booking is complete.
• Filing and housekeeping of all paper and electronic documentation.
• Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff.
• Ensure that all diagnostic targets are met.
• Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations).
• Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.
• Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.
• Adhere to all aspects of Patient Access Policy
• Liaise with consultants, wards, secretaries and other departments.

Person specification

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE level or equivalent.
• Customer Care NVQ

Experience

• Previous clerical experience
• Previous use of computer systems
• Able to deal with the public in person and via the telephone

Skills

• Good organisational skills
• Ability to relate effectively and communicate clearly and professionally at all levels.
• To be self- motivated.
• Ability to use own initiative
• To be organised with a logical approach to work.
• Able to work within a team environment / operate as a team member.
• To have standard keyboard skills.
• Can work well under pressure and remain calm in difficult situations
• Knowledge of email systems and technology

Other

• Good communication and interpersonal skills
• Able to work under pressure and produce high quality work. And work to tight deadlines
• Pleasant telephone manner
• Comply with departmental policies and procedures

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No