Racing & Events Guest Experience Lead

The Jockey Club; Exeter; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

TeamPass Ticket scheme

Pension scheme with employer contrib.

Healthcare cashback plan

25 days annual leave

Learning & Development resources

Job summary

The Jockey Club is seeking a Customer Relations Executive to enhance the on-course experience at Exeter Racecourse. This part-time role (20 hours per week) involves delivering outstanding customer service, managing ticketing and guest experiences, and acting as a key contact for customers and stakeholders.

You will work closely with the local team to ensure memorable experiences across racedays and events, with a friendly, proactive approach and strong organisational skills.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong administration and organisational skills with attention to detail.
• Excellent communication skills and ability to build relationships with diverse stakeholders.

Responsibilities

• Own the Annual Badge Holder and Owners & Trainers experience, ensuring outstanding service from enquiry to raceday.
• Manage and optimise ticketing and raceday experiences, promoting products and packages.
• Be a visible on-course presence, handling enquiries and feedback professionally.

Skills

Customer service

Administration

Communication

Education

GCSEs or equivalent

Tools

Ticketing platform

Job description

The Jockey Club is seeking a Customer Relations Executive to enhance the on-course experience at Exeter Racecourse. This part-time role (20 hours per week) involves delivering outstanding customer service, managing ticketing and guest experiences, and acting as a key contact for customers and stakeholders.

You will work closely with the local team to ensure memorable experiences across racedays and events, with a friendly, proactive approach and strong organisational skills.