Customer Relations Executive

The Jockey Club; Exeter; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

TeamPass Ticket scheme

Pension scheme with employer contrib.

Healthcare cashback plan

25 days annual leave

Learning & Development resources

Job summary

The Jockey Club is seeking a Customer Relations Executive to enhance the on-course experience at Exeter Racecourse. This part-time role (20 hours per week) involves delivering outstanding customer service, managing ticketing and guest experiences, and acting as a key contact for customers and stakeholders.

You will work closely with the local team to ensure memorable experiences across racedays and events, with a friendly, proactive approach and strong organisational skills.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong administration and organisational skills with attention to detail.
• Excellent communication skills and ability to build relationships with diverse stakeholders.

Responsibilities

• Own the Annual Badge Holder and Owners & Trainers experience, ensuring outstanding service from enquiry to raceday.
• Manage and optimise ticketing and raceday experiences, promoting products and packages.
• Be a visible on-course presence, handling enquiries and feedback professionally.

Skills

Customer service

Administration

Communication

Education

GCSEs or equivalent

Tools

Ticketing platform

Job description

Job title: Customer Relations Executive (Part-time)

Based at: Exeter Racecourse

Contract type: Permanent

Hours: 20 hours per week

About the role

We have a fantastic opportunity for a Customer Relations Executive to deliver outstanding customer experiences across our racedays and events, ensuring every interaction exceeds expectations. You will take ownership of our Annual Badge Holders, Owners & Trainers experience, manage our ticketing platform, and play a key role in enhancing the on-course experience for racegoers and industry stakeholders. Working closely with the local team, you'll be at the heart of creating memorable experiences for our customers from start to finish.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Customer Relations Executive will

• Take ownership of the Annual Badge Holder programme, building strong relationships with members and delivering an exceptional experience from enquiry to raceday.
• Lead the Owners & Trainers experience, ensuring Exeter Racecourse consistently achieves ROA Gold Standard and delivers first-class hospitality and service.
• Manage and optimise ticketing and raceday experiences, ensuring all products, packages and fixtures are accurately promoted and maintained.
• Be a visible presence on racedays, acting as a key point of contact for customers, owners, trainers and industry stakeholders.
• Handle customer enquiries and feedback professionally, resolving issues effectively and helping drive outstanding customer satisfaction scores.
• Support the planning and delivery of both racing and non-racing events, working closely with internal teams to ensure seamless execution.
• Play a key role in enhancing the customer journey by analysing feedback, supporting Visit England initiatives and identifying opportunities for continuous improvement.
• Provide administrative support across the racecourse, including community and charity initiatives, sponsorship activity, event preparation, and collaboration with marketing and operational teams.

About you

• Passionate about delivering exceptional customer service and memorable experiences.
• Previous administration and customer service experience in a fast-paced environment.
• Confident handling customer enquiries and resolving complaints professionally.
• Highly organised with excellent attention to detail.
• Friendly, approachable and able to build strong relationships with a variety of stakeholders.
• A proactive team player with a positive, can-do attitude.
• Able to use your own initiative and take ownership of tasks from start to finish.

What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.