Raceday Steward

Ascot Racecourse Ltd; Ascot; On-site; GBP 18,000 - 22,000; Full time

Job summary

Ascot Racecourse Ltd is seeking a Raceday Steward to ensure safety, security and enjoyment of racegoers. You will work as part of the Raceday Stewarding Team, directing, managing and assisting visitors within your area while upholding the high standards of Ascot.

Stewards are highly visible, mobile and active throughout the day, typically working up to 8 hours, with duties including understanding Emergency Procedures and maintaining access control.

Qualifications

• Be familiar with emergency procedures and codes.

Responsibilities

• Direct and assist visitors within assigned areas while delivering high standards of service.
• Maintain controlled access to restricted racing areas and report hazards promptly.
• Escalate issues to Supervisors through proper channels during raceday.
• Be a calm, professional representative of Ascot in all interactions.
• Attend raceday briefs and on-site training as required.

Skills

Customer service

Communication

Professional presentation

Job description

Welcome to Ascot where tradition meets innovation andexcitement is the heartbeat of our business.

We are a destination for over 500,000 guests each yearwhere passion, elegance, and celebration converge and it is our team ofbehind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot isrenowned for its rich heritage spanning over 300 years. But we are not bound bythe past; we're driven by the pursuit of excellence in everything we do.

From hosting our flagship event, Royal Ascot, topioneering sustainable practices, we are committed to building a Globallifestyle brand, wrapped around the world class horse racing we run.

At Ascot we believe in preserving the beauty of oursurroundings and minimising our ecological footprint. From eco-friendlyinitiatives to community engagement programs, we strive to make a positiveimpact on both the environment and the lives of those around us.

What we are looking for:

As a Raceday Steward , you will play a vital role in ensuring the safety, security and enjoyment of all racegoers. Working as part of the Raceday Stewarding Team, you will be responsible for directing, managing and assisting visitors within your allocated area, while delivering excellent customer service that reflects the values and high standards of Ascot.

Raceday Stewards are highly visible, mobile and active throughout the day, typically working up to 8 hours , and must be confident operating in busy, fast-paced environments both indoors and outdoors.

You will be required to understand and support Ascot Racecourse Emergency Procedures and work closely with Safety Stewards and Supervisors in the event of an incident or evacuation.

A key responsibility of the role is maintaining controlled access to restricted racing areas, ensuring only appropriately accredited individuals are permitted entry.

Stewards must remain vigilant at all times, identifying and promptly reporting hazards, defects, fire risks or suspicious items that could pose a risk to guests, horses or colleagues.

Raceday Stewards are not expected to search or eject guests, nor engage in conflict, but instead act as calm, professional and approachable representatives of Ascot, escalating issues appropriately through supervisory channels.

The Bowler Hats

The Bowler Hats are Ascot’s directly employed stewarding team and the public face of the racecourse on event days.

Passionate, knowledgeable and guest-focused, Bowler Hats place strong emphasis on customer service and creating a welcoming, inclusive guest experience. There are five stewarding teams deployed across the racecourse, each supporting different operational areas.

Operational Areas:

• Concourse
  The main public-facing area, featuring bars, food outlets and live entertainment. Stewards are typically positioned on stairs and escalators, managing guest flow, checking accreditation and answering visitor queries.
• Level 2
  Home to high-profile hospitality spaces, including the Royal Box , fine dining restaurants and the Royal Ascot Racing Club (RARC) .
• Levels 3–6
  Encompassing the King Edward enclosure and forming part of the Royal Enclosure during Royal Ascot. Duties include badge checking and glass containment in very busy environments.
• Lawns
  Outdoor roles in all weather conditions, including managing evacuation gates, accessible viewing areas and crowd control points across the grounds.
• Racing Areas
  Working within equine and horse integrity zones such as the Weighing Room, Parade Ring, Pre-Parade Ring and horse crossing points. These roles offer a unique behind-the-scenes perspective of raceday operations and require heightened awareness and professionalism.
  

Your role as a Bowler Hat:

• Arrive on time and be fully prepared for the day i.e. in the correct uniform, have a yellow sheet and staff handbook in your possession
• Attend the raceday briefing given by your Sector Manager
• Be aware of who the supervisors are, key activities/plans for the day, and expected behaviours
• Be familiar with the emergency codes, lost/found children policy, and your radio call sign, if applicable
• Escalate issues promptly during the raceday to your Supervisor or Sector Manager
• Maintain and uphold standards as a Raceday Steward in The Ascot Way
• Complete any e-learning as required using online platforms
• Attend any on site meetings/training sessions as required
• Excellent standards of communication and personal presentation

Availability requirements: