Casual Racing and Event Steward

Sunderland Greyhound Stadium; Arundel; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Flexible casual work

Holiday pay 12.07%

Training and development

Entrance vouchers after six months

Potential to work at other ARC venues

Job summary

Fontwell Park is seeking casual workers for customer service and event support during race days and non-racing events. The role involves assisting guests, directing crowds, and providing general event support. Training will be provided, and shifts include weekends, evenings and bank holidays.

Starting August 2026, applicants must be 18+ and eligible to work in the UK. Holiday pay is included, and there are opportunities to work across other Arena Racing Company venues.

Qualifications

• Aged 18 or over.
• Eligible to work in the UK.
• No prior stewarding experience required; full training provided.
• Strong customer‑facing skills valued.

Responsibilities

• Provide friendly, helpful customer service at events.
• Check or scan tickets at entrances.
• Support gate and barrier operations.
• Direct guests to entrances, viewing areas and facilities.
• Answer questions about the racecourse and events.
• Ensure smooth movement of guests and assist with queues and crowd movement.

Skills

Customer service

Communication

Teamwork

Problem solving

Outdoor work

Job description

Casual Racing and Event Steward at Fontwell Park

We are now looking for additional casual workers to join our team at Fontwell Park Racecourse. We value the contribution of all our workers, as they are the people who turn our customer experiences from great to fantastic.

Customer Service and Event Support

Fontwell Park Racecourse is one of Britain's most distinctive jump racing venues and home to the UK's only remaining figure-of-eight jump course. Our varied calendar includes afternoon and evening racing, family events and major fixtures such as the Southern National and Boxing Day Racing.

Race days form the core of our calendar and are when the majority of shifts are available. There may also be opportunities to work at conferences, private functions and other non-racing events held at Fontwell Park.

Set within 20 acres of beautiful countryside and with stunning views over the city and English Channel, Brighton Racecourse has the huge benefit of a fantastic setting to accompany our exciting events.

For over 250 years, Brighton Racecourse has hosted racing, with The Prince of Wales (George IV) encouraging its popularity in the late 1700's and allowing the racecourse and city to thrive. Now is great time to get on board and were looking for committed and dedicated staff to thrive with us.

Role Information

• Location: Fontwell Park Racecourse, Arundel Road, Fontwell, Arundel, West Sussex, BN18 0SY
• Contract: Casual worker
• Rate of pay: £12.71 per hour
• Holiday pay: Holiday pay is automatically added to your wages at 12.07%
• Hours: Race days and events, including weekends, evenings and bank holidays
• Reporting to: The Safety Officer on race days or the Duty Manager at non‑racing events
• Start date: August 2026 onwards
• Minimum age: Applicants must be aged 18 or over

You will be expected to work flexibly to meet the needs of Fontwell Park. Weekend working is a requirement, although you will be able to submit your availability before shifts are allocated.

About the Role

This is a customer service and event support position. It is not a safety or security role, and an SIA licence is not required.

Although an SIA licence is not required for this position, we welcome applications from people who hold a valid SIA licence or relevant security qualifications. These applicants may also be considered for other suitable opportunities, including event security roles, depending on business requirements and the needs of each event.

All training required for this role will be provided through online modules, event‑day briefings and practical training at the venue.

Possible Duties

• Providing friendly and helpful customer service throughout the event.
• Checking or scanning tickets at designated entrances.
• Supporting customer‑facing gate and barrier positions.
• Directing guests to entrances, exits, viewing areas, hospitality facilities and other parts of the racecourse.
• Answering questions about the racecourse, the event and available facilities.
• Assisting with the orderly movement of guests through entrances, queues and public areas.
• Supporting car parking operations by directing vehicles to designated parking areas within the racecourse.
• Monitoring customer‑facing areas and reporting concerns to the Safety Officer or Duty Manager.
• Following instructions provided during event briefings.
• Supporting colleagues in other customer‑service areas when required.
• Representing Fontwell Park and Arena Racing Company professionally at all times.

Specific duties and positions will be allocated during the event‑day briefing according to operational requirements.

What We’re Looking For

Applicants must be aged 18 or over and eligible to work in the UK.

No previous stewarding experience or formal qualifications are required, as all necessary training will be provided.

We are looking for people who:

• Have a clear focus on delivering fantastic customer service.
• Enjoy meeting and helping members of the public.
• Communicate clearly and professionally.
• Remain calm and approachable in busy environments.
• Work well as part of a team.
• Are comfortable working outdoors and spending extended periods standing or walking.
• Take pride in representing Fontwell Park.

Previous experience in customer service, hospitality, leisure, racing or events would be helpful but is not essential.

Training

All required training will be provided through a combination of:

• Online training modules.
• Pre‑event briefings.
• Practical on‑event day training.
• Support from experienced members of the Fontwell Park team.

All assigned online training must be completed before your first shift.

What We Can Offer You

• Flexible casual work that can fit around other commitments.
• Holiday pay automatically added to your wages at 12.07%.
• Opportunities to receive training and work experience across different business areas.
• Experience working at one of Britain's most distinctive jump racing venues.
• A varied calendar of race days, family events and feature fixtures.
• Potential opportunities to work at other Arena Racing Company venues, subject to availability and business requirements.
• Up to 10 entrance vouchers for use at any of our racecourses after working with us for six months, subject to local terms and conditions.

What Is Casual Work?

Casual work enables you to work flexibly around other commitments in your life.

Once you have completed the recruitment and training process, we will contact you in advance about available shifts at race days and other events. You will then be able to submit your availability.

Shifts are allocated according to operational requirements, availability and suitability for the positions required. Submitting your availability does not guarantee that you will receive a shift.

Positions will be allocated as part of the event‑day briefing. You should only attend a shift once you have received formal confirmation.

Confirmed 2026 Race Days

The following Fontwell Park race days are confirmed for the remainder of 2026:

(A) = Afternoon Racing | (E) = Evening Racing

August

• Friday 28 (E) - Ladies Evening

September

• Sunday 6 (A) - Fontwell Family Festival
• Tuesday 22 (A) - Afternoon Jump Racing

October

• Saturday 3 (A) - Oktoberfest Raceday
• Wednesday 21 (A) - Afternoon Jump Racing

November

• Friday 6 (A) - Afternoon Jump Racing
• Sunday 15 (A) - Southern National Raceday

December

• Tuesday 8 (A) - Christmas Jumpers Raceday
• Saturday 26 (A) - Boxing Day Racing

Anticipated 2027 Race Days

Expected dates from January to June 2027:

15 and 31 January | 28 February | 10 and 20 March | 7 and 23 April | 5, 13 and 30 May | 9 June

These dates are provisional and will be confirmed once the official 2027 fixture list is published.

Join the Fontwell Park Team

If you enjoy lively environments, meeting new people and helping customers have a memorable day, Fontwell Park is a fantastic place to work.

Shortlisted applicants will be contacted to arrange an interview at Fontwell Park.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top‑down effort to be role models on what diversity, inclusion and belonging means in society.