Quality & Training Manager

Workchain; Temple Normanton; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

20 days leave + BH

Early finish Fridays

Training & development

Stable employer

Supportive environment

Job summary

Workchain is recruiting on behalf of our client, a well-established manufacturing business, for a Quality & Training Manager. This role focuses on overseeing quality systems, staff training, and continuous improvement across workshop and dispatch operations to ensure high standards and customer satisfaction.

You will lead training delivery, develop SOPs, manage NCRs and calibration schedules, and collaborate with Production, Quality, and SHEQ teams to drive improvements and employee development.

Qualifications

• Experience in manufacturing/engineering/production environment.
• Strong understanding of quality management systems and QA principles.
• Experience delivering training and developing employee competencies.
• Ability to investigate quality concerns and implement corrective actions.
• Excellent communication, organisation and problem-solving skills.
• Strong attention to detail and record-keeping abilities.
• Ability to build strong working relationships across multiple departments.

Responsibilities

• Oversee quality systems, employee training and continuous improvement across workshop and dispatch operations.
• Lead training delivery, develop SOPs and maintain training records.
• Investigate quality issues and drive corrective actions; manage NCRs and calibration schedules.
• Produce quality reports and performance metrics for management review.
• Mentor quality personnel to support development and continuous improvement.

Skills

Quality management systems

Training delivery

Root cause analysis

SOP development

Cross-functional collaboration

Job description

Quality & Training Manager

£42,000 per annum | Full Time | Monday to Friday

Workchain is recruiting on behalf of our client, a well-established and growing manufacturing business, for an experienced Quality & Training Manager. This is an excellent opportunity to join a respected engineering company where you'll play a key role in driving quality standards, developing employees, and supporting continuous improvement across the operation.

If you have a strong background in manufacturing quality, enjoy developing people, and thrive in a fast-paced production environment, we'd love to hear from you.

Salary & Working Hours

Salary: £42,000 per annum

Working Hours

• Monday to Thursday: 8:00am - 5:00pm
• Friday: 8:00am - 2:30pm

Benefits

• Production bonus scheme
• 20 days annual leave plus bank holidays
• Early finish every Friday
• Ongoing training and career development opportunities
• Stable, long-term position with a well-established employer
• Supportive and collaborative working environment

About the Role

As the Quality & Training Manager, you will be responsible for overseeing quality systems, employee training, and continuous improvement activities across workshop and dispatch operations. Working closely with Production, Quality, and SHEQ teams, you will ensure employees have the skills, knowledge, and resources required to maintain high standards of quality, efficiency, and customer satisfaction.

This is a varied and hands‑on role offering a balance of leadership, training delivery, quality assurance, problem solving, and operational support.

Key Responsibilities

Training & Development

• Identify training requirements and skills gaps across workshop and dispatch teams.
• Deliver training programmes to support employee development and operational performance.
• Develop, maintain, and update Standard Operating Procedures (SOPs).
• Ensure training records are accurately maintained and appropriately documented.
• Support workforce competency development and succession planning.
• Communicate process updates and procedural changes throughout the business.

Quality Management

• Maintain and improve quality management processes and standards.
• Investigate customer, supplier, and internal quality issues, identifying root causes and implementing corrective actions.
• Manage Non‑Conformance Reports (NCRs) and track corrective actions through to completion.
• Coordinate equipment calibration schedules and ensure compliance requirements are met.
• Support internal audits and quality improvement initiatives.
• Produce quality reports and performance metrics for management review.
• Mentor and support quality personnel to encourage continuous development.

Continuous Improvement

• Work closely with production teams to improve efficiency, productivity, and quality performance.
• Support improvement projects across manufacturing operations.
• Contribute to process improvements and best‑practice implementation.
• Assist with technical problem‑solving and production‑related quality challenges.

Production Support

• Provide operational support during periods of increased demand.
• Assist with production planning priorities and urgent customer requirements.
• Ensure quality inspection priorities align with production schedules.
• Promote high standards of workplace organisation and efficiency.

What We're Looking For

Essential Experience & Skills

• Previous experience within a manufacturing, engineering, or production environment.
• Strong understanding of quality management systems and quality assurance principles.
• Experience delivering training and developing employee competencies.
• Ability to investigate quality concerns and implement effective corrective actions.
• Excellent communication, organisation, and problem‑solving skills.
• Strong attention to detail and record‑keeping abilities.
• Ability to build strong working relationships across multiple departments.

Why Apply?

This role offers the opportunity to make a genuine impact within a successful manufacturing business. You'll be instrumental in shaping quality standards, developing employees, and driving continuous improvement initiatives while working within a supportive and forward‑thinking environment.