Quality Systems Manager

NHS Supply Chain; Alfreton CP; Hybrid; GBP 48,000 - 56,000; Full time

Benefits offered by this job

Hybrid working opportunities

Annual bonus schemes

27 days holiday plus bank holidays

In-house training and external accredi

Well-being leave and 24/7 EAP

Generous pension scheme

Flexible Benefits Scheme

Volunteering leave

Discounts (Blue Light Card, NHS)

Job summary

NHS Supply Chain is seeking a Quality Systems Manager to join the Regulatory Compliance team. This hybrid role involves maintaining the QMS, ensuring GDP and regulatory alignment, and driving continuous improvement across the organisation.

You will collaborate with senior leaders to deliver data-driven insights, manage audits, and support governance with strong documentation control and cross-functional cooperation.

Qualifications

• Experience managing a Quality Management System (QMS) in a regulated environment.
• Strong knowledge of quality assurance, compliance, auditing and continuous improvement methodologies.
• Understanding of GDP, ISO 9001 and quality management principles.
• Knowledge of Human Medicines Regulations and/or Medical Device Regulations.
• Experience using quality management, audit, document control or compliance systems.
• Strong analytical and problem-solving skills with data interpretation.
• Experience producing reports and insights for stakeholders.
• Excellent organisational skills and ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills, including influencing stakeholders.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Experience managing controlled documentation, corrective actions, audits and quality improvement activities.

Responsibilities

• Managing and maintaining the electronic Quality Management System (eQMS) ensuring regulatory compliance.
• Producing insightful reports and analysis for senior leaders highlighting trends, risks and opportunities for improvement.
• Supporting regulatory audits, self-inspections and quality reviews, ensuring records and systems are audit ready.
• Collaborating with stakeholders to track, monitor and implement quality actions and continuous improvement initiatives.
• Coordinating the review, update and distribution of controlled documents via PolicyTech.
• Monitoring audit findings, non-conformances and corrective actions through Navex IRM, driving timely resolution.
• Supporting Responsible Persons (RPs) in maintaining an effective quality system aligned to GDP requirements.
• Developing quality insights and recommendations to strengthen governance and operational performance.
• Building strong relationships across NHS Supply Chain to promote awareness and ownership of quality standards.
• Championing quality risk management and change control processes to support continuous improvement.

Skills

QMS management

Quality assurance

GDP ISO9001

Regulatory knowledge

Documentation control

Data analysis

Reporting

Cross-functional collaboration

MS Office

Job description

Job Title: Quality System Manager

Function: Clinical - Regulatory Compliance

Location: Hybrid Worker – Expectation is two days per week at either our Wakefield, Sheffield or Alfreton Office.

Contract type: Permanent

Salary: Offered on a starting salary of £47,874 with the potential to increase to £56,322 over the course of three years.

Clothing date: Tuesday 17November 2026

NHS Supply Chain currently has an opportunity for a Quality Systems Manager to join our Regulatory Compliance team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

As a Quality Systems Manager, you will play a key role in maintaining and continuously improving NHS Supply Chain's Quality Management System (QMS). You'll ensure our systems, processes and documentation remain compliant with regulatory requirements, including Human Medicines Regulations and Good Distribution Practice (GDP), while promoting a culture of quality across the organisation. Working closely with senior leaders, stakeholders and regulatory colleagues, you'll use data, insight and collaboration to drive compliance, continuous improvement and operational excellence.

Every day you will be …

• Managing and maintaining the electronic Quality Management System (eQMS), ensuring compliance with regulatory requirements and quality standards.
• Producing insightful reports and analysis for senior leaders and executive stakeholders, highlighting trends, risks and opportunities for improvement.
• Supporting regulatory audits, self-inspections and quality reviews, ensuring records, documentation and systems remain audit ready.
• Working with stakeholders across the business to track, monitor and implement quality actions and continuous improvement initiatives.
• Coordinating the review, update and distribution of controlled documents, policies and procedures through PolicyTech.
• Monitoring audit findings, non-conformances and corrective actions through Navex IRM, driving timely resolution and compliance.
• Supporting Responsible Persons (RPs) in maintaining an effective quality system aligned to Good Distribution Practice requirements.
• Developing quality insights and recommendations that strengthen governance, reduce risk and improve operational performance.
• Building strong relationships across NHS Supply Chain to promote awareness, understanding and ownership of quality standards.
• Championing quality risk management and change control processes to support a culture of continuous improvement.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.

• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.

• 27 days holiday plus bank holidays

• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

• Generous pension scheme (with us contributing 12% when you contribute 6%)

• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

• 2 days of paid volunteering leave allowing you to give back to your community.

• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Experience managing or supporting a Quality Management System (QMS) within a regulated environment.
• Strong knowledge of quality assurance, compliance, auditing and continuous improvement methodologies.
• Understanding of Good Distribution Practice (GDP), ISO 9001 and quality management principles.
• Knowledge of Human Medicines Regulations and/or Medical Device Regulations.
• Experience using quality management, audit, document control or compliance systems.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Experience producing reports, insights and recommendations for a range of stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills, including the ability to influence and engage stakeholders at all levels.
• Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Experience managing controlled documentation, corrective actions, audits and quality improvement activities.
• Ability to work collaboratively across teams while maintaining a high level of accuracy and attention to detail.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.