Quality Support Manager

Gold Care Homes; Aston End; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes is seeking a Quality Assurance Lead to drive quality improvements across its 47 care homes in the UK. The role focuses on developing QA guidelines, preparing for CQC inspections, and implementing improvement plans with regional support.

You will liaise with senior managers, regulators, and care home leaders to ensure compliance and ongoing service excellence. A relevant professional qualification and nursing experience are desirable.

Qualifications

• Experience with quality assurance and service improvement in health/social care.
• Knowledge of National Care Standards and CQC framework.
• Ability to lead multi‑agency quality assurance activities.

Responsibilities

• Lead preparation of QA guidelines and annual review plans aligned to CQC model.
• Prepare for external inspections and follow up on outcomes.
• Develop systematic QA approaches across services.
• Produce reports and briefings for senior managers and regional teams.
• Ensure staff registration, qualifications, and QA training.
• Identify risks and implement improvement actions.

Skills

Interpersonal skills

Leadership

Communication

Planning & organising

Stakeholder management

Problem solving

Education

NVQ5 in Health and Social Care

Nursing qualification (Desirable)

Tools

MS Office (Word/Excel)

IT literacy

Job description

ABOUT US:

Gold Care Homes is a well-established national independent Care Homes group for the elderly. Gold Care Homes was established in 1999 and has since grown to operate 47 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care.

PURPOSE OF JOB:

To deliver the Quality Assurance Service in the fulfilment of the duties and responsibilities for quality assurance of GCH registered services with devolved responsibility for allocated homes.

We are seeking qualified candidates based in Hertfordshire, the Midlands or Oxfordshire to join our growing Quality Team and play a key role in supporting our services.

DUTIES & RESPONSIBILITIES:

• To lead the preparation of relevant procedural and professional practice guidelines, including Self-Assessment and other relevant Quality Assurance materials. Ensure that annual Quality Assurance review plans linked to CQC Inspection Model are prepared, presented implemented, monitored and reviewed.
• Take a lead role in preparation for all external scrutiny of services and follow up work resulting from external inspections by CQC, Health Watch, Social Services.
• Develop and improve systematic approaches to quality assurance across all services.
• Prepare advice and briefing reports for the Regulation and Care Governance Senior Manager, Regional Managers and the multi-agency Adult Protection groups.
• Responsible for the preparation and content of reports, strategic plans, policy documents, improvement plans, guidelines and case studies to support the development of good practice in quality assurance and improvement matters. Undertake briefings and presentations for senior meetings, external agencies, and regional managers, including the SMT and multi-agency committees.
• Plans and programmes are in place across all services, and ensure all relevant staff are registered with CQC and hold the required qualifications for registration.
• Ensure Improvement Action Plans are in place and monitored following publication of the outcome of CQC inspections for GCH care services
• Advise the Regulation and Care Governance Senior Manager and other relevant staff and outside agencies on quality assurance programmes, evaluations and recommended improvement actions.
• Ensure that a Quality Assurance Programme Awareness Strategy is in place, and effectively built into care home managers induction and manager development initiatives and internal training and validation of managers
• Set standards, policies and procedures which ensure compliance with statutory responsibilities, national legislation, delegated authority, Council policies, aims and objectives.
• Lead on identifying and establishing effective management arrangements for key risks within the service, compliant with the Groups policy and framework.

KNOWLEDGE AND EXPERIENCE:

• Good knowledge of the current Health & Social Care Act and associated regulations.
• Responsible for planning, developing and implementing quality assurance and service improvement approaches such as the National Care Standards and CQC Performance Inspection Model and particularly;
• Experience at self-evaluation and monitoring and evaluation strategies and a high level of communication and interpersonal skills.
• Excellent theoretical and practical understanding of the CQC judgement framework.
• Knowledge of the principles of excellent dementia care
• Excellent knowledge of the legislation and policies relating to the care of older people.
• Proven practical experience in project management preferably in social care.
• Experience in the development of care policies and procedures.
• Advanced knowledge and experience of planning care services
• Experience of effective people management including coaching and mentoring of staff.
• Extensive experience and evidence of gathering and analysis data
• Proven experience of working in a Health or Social Care background preferably management experience within a residential care home.
• Proven experience of working in a responsive, flexible and targeted way.
• Experience of undertaking investigations and drafting reports.
• Experience of detailed implementation of analytical work leading to the preparation of service improvement plans.

SKILLS AND ABILITIES:

• Excellent interpersonal, people and presentation skills.
• Ability to communicate effectively orally and in writing with a range of stakeholders
• Good leadership skills with the ability to motivate develop and involve staff at all levels to achieve a culture of continuous improvement.
• Ability to interact effectively with internal and external customers and stakeholders.
• Good planning and organisational skills
• Ability to work under pressure to meet tight deadlines
• Specialist skills in working with older people. Able to present complex information in an easily understood, accessible format.
• Stakeholder engagement skills and ability to build relationships with people at all levels of seniority

EDUCATION, TRAINING AND QUALIFICATIONS:

• Should have or be working towards a relevant professional qualification such as NVQ 5 in Health and Social Care or a Management qualification.
• Registered General Nurse Qualified (Desirable)

PERSONAL COMPETENCIES:

• Resilient and robust with a positive outlook, capable of delivering results to tight deadlines and under pressure
• Innovative with a high degree of personal drive and integrity
• Ability to interpret relevant information, analyse complex data, review alternative solutions and come to well informed decisions
• Commitment to achieving excellence and best value in a customer focused environment
• Competent in the use of IT and Microsoft office including Word, Outlook and Excel.

SPECIAL REQUIREMENTS:

• Full driving licence
• Able to work flexible hours, including evenings and occasional weekends.

BENEFITS:

• Salary from £60,000 per annum
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend