Quality Manager

Agincare; Sutton-on-Sea; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Salary up to £60,000 per annum

Funded training and ongoing career dev

Blue Light Card discounts

Employee Assistance Programme (EAP)

Company pension scheme

Job summary

Agincare is seeking an experienced Quality Manager to lead the quality assurance and improvement across a diverse portfolio of services. Reporting to the Group Quality Director, you will translate regulatory requirements into consistent practice at service level and drive a culture of quality improvement across the organisation.

This senior, hands-on role requires regular travel and a commitment to delivering inspection readiness and governance excellence.

Qualifications

• Strong regulatory knowledge and a proven track record in health or social care.
• Experience in a senior quality, governance or regulatory role.
• Background across services, especially Learning Disabilities and Supported Living.

Responsibilities

• Lead delivery of the quality assurance and improvement programme.
• Ensure consistent implementation of audit frameworks.
• Drive inspection readiness, including preparation, support and recovery.
• Provide expert input into high‑risk or complex services.

Skills

Regulatory knowledge

Quality leadership

Governance

Communication

Job description

Agincare is strengthening its regional and national Quality function, making this an exciting time to join our growing organisation. As one of the UKs leading care providers, delivering safe, effective and high-quality services is central to our continued success. We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation. Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks and regulatory requirements into consistent, effective practice at service level. Youll bring energy, structure and paceensuring quality activity is risk-based, proportionate and aligned to organisational priorities. This is a senior, hands‑on role requiring regular travel across services. At Agincare, we are proud to be a family‑run organisation that supports both our service users and our people to thrive. Your benefits include: Salary up to £60,000 per annum (depending on experience) Funded training and ongoing career development Blue Light Card discounts (travel, retail, leisure and more) Employee Assistance Programme (EAP) for you and your family Company pension scheme

Main duties of the job

The Quality Manager will lead the quality assurance and improvement program and ensure consistent implementation of audit frameworks, driving inspection readiness. They will oversee governance processes, maintain regulatory compliance, and support CQC inspections. Analyzing data trends, the manager will promote a culture of quality improvement, working closely with operational leaders. The role requires a strong regulatory knowledge and experience across learning disabilities and supported living services. Reporting to the Group Quality Director, the manager will implement quality strategies at service levels and maintain a presence across services, driving excellence in operations.

About us

Agincare, one of the UKs leading care providers, has been caring for communities for 40 years. The family-owned organization employs around 6000 team members and is in continuous growth. Agincare offers a wide range of services, including care and nursing homes, home care, extra care, supported living, and live‑in care across more than 170 locations in England. It is committed to supporting care leavers and the Armed Forces community, offering guaranteed interviews. All services are regulated by the CQC, and Agincare is an equal opportunities employer, encouraging applications from all backgrounds.

Job responsibilities

Package Description:

Agincare is strengthening its regional and national Quality function, making this an exciting time to join our growing organisation. As one of the UKs leading care providers, delivering safe, effective and high-quality services is central to our continued success.

We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation.

About the Role

Job description

Job responsibilities

Package Description:

Agincare is strengthening its regional and national Quality function, making this an exciting time to join our growing organisation. As one of the UKs leading care providers, delivering safe, effective and high-quality services is central to our continued success.

We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation.

About the Role

Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks and regulatory requirements into consistent, effective practice at service level.

Youll bring energy, structure and paceensuring quality activity is risk-based, proportionate and aligned to organisational priorities.

This is a senior, hands‑on role requiring regular travel across services.

What We Offer

At Agincare, we are proud to be a family‑run organisation that supports both our service users and our people to thrive.

Your benefits include:

• Salary up to £60,000 per annum (depending on experience)
• Funded training and ongoing career development
• Blue Light Card discounts (travel, retail, leisure and more)
• Employee Assistance Programme (EAP) for you and your family
• Company pension scheme

Key Responsibilities

Quality Leadership & Delivery

• Lead delivery of the quality assurance and improvement programme
• Ensure consistent implementation of audit frameworks
• Drive inspection readiness, including preparation, support and recovery
• Provide expert input into high‑risk or complex services

Governance & Compliance

• Ensure effective and consistent governance processes
• Oversee policies and quality procedures
• Maintain compliance with regulatory and internal standards
• Escalate risks appropriately

Regulatory

• Support CQC inspections and regulatory engagement
• Coordinate organisational responses and improvement plans
• Monitor inspection outcomes and emerging themes
• Embed inspection readiness into everyday practice

Quality Intelligence & Improvement

• Analyse data from audits, incidents, complaints and safeguarding
• Identify trends, risks and early warning indicators
• Turn insight into meaningful improvement actions
• Support strategic quality and clinical priorities

Engagement & Visibility

• Maintain a strong presence across services
• Build relationships with operational leaders and Registered Managers
• Promote a positive, improvement‑focused approach to quality

What Were Looking For

Were seeking a confident, experienced quality professional with strong regulatory knowledge and a proven track record in health or social care.

You will have:

• Strong knowledge of CQC regulations across multiple service types
• Experience in a senior quality, governance or regulatory role
• Background across services, especially Learning Disabilities and Supported Living
• Strong understanding of quality assurance and governance systems
• Excellent communication and report‑writing skills
• Resilience and the ability to perform under pressure
• A values‑driven, supportive approach with the ability to challenge constructively

Desirable

• Professional registration (e.g. NMC or HCPC)
• Degree‑level qualification or equivalent experience

About Agincare

Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family‑owned care provider with close to 6000 team members, and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not‑for‑profit Childrens Services. Today, Agincare is one of the UKs largest care providers, delivering care and nursing homes, home care, extra care, supported living, and live‑in care across more than 170 locations across England.

As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.

All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer and encourage applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.

As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isnt the right fit for you, we encourage you to explore our other vacancies, www.agincare.com/careers

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Person Specification

Qualifications

• Strong knowledge of CQC regulations, senior quality or governance experience, excellent communication skills, resilience. Desirable: Professional registration such as NMC or HCPC and degree‑level qualification or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceSalary expectations will be discussed at interview stage.