Quality Service Manager

Prospero Group; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in Health & Social Care is seeking a Service & Quality Manager to ensure high-quality care and compliance across placements in Liverpool, Manchester, and North Wales. This pivotal role includes overseeing staff performance, implementing quality frameworks, and ensuring adherence to safeguarding standards. Join a dedicated team making a real impact on young people's lives with excellent career progression opportunities and competitive pay.

Benefits

Career progression opportunities

Competitive salary with additional benefits

Supportive and dedicated team

Qualifications

• Minimum 2 years' experience as a Registered Manager in Health & Social Care.
• Strong understanding of Ofsted / Care Inspectorate Wales frameworks.
• Proficient in IT software and CRM systems.

Responsibilities

• Ensure compliance with care plans and risk assessments.
• Supervise and support staff through regular visits.
• Manage relationships with clients and oversee training.

Skills

Leadership

Regulatory Knowledge

Problem-Solving

IT Competence

Interpersonal Skills

Education

Level 5 Leadership & Management qualification

Job description

We are looking for a Health & Social Care Service & Quality Manager to cover Liverpool, Manchester, and North Wales

Are you an experienced Registered Manager with a passion for delivering exceptional care and safeguarding standards? Do you thrive on ensuring the highest quality of service while leading and supporting teams? If so, we want to hear from you!

About the Role

As a Service & Quality Manager, you'll play a vital role in overseeing and enhancing the quality of care provided by our staff working on local authority placements. You'll ensure that all placements align with care plans and risk assessments, providing expert leadership and support to your team.

Key Responsibilities:

• Ensure all placements adhere to care plans, risk assessments, and safeguarding policies.
• Supervise and support staff, conducting regular visits and spot checks.
• Oversee the implementation of quality support frameworks.
• Work closely with safeguarding teams, raising any concerns promptly.
• Provide ongoing training and development to staff.
• Manage relationships with clients to ensure service expectations are met.
• Lead on safeguarding concerns, liaising with relevant professionals.

What We're Looking For:

• Experienced Leader - Minimum 2 years' experience as a Registered Manager in Health & Social Care.
• Qualified Professional - Level 5 Leadership & Management qualification.
• Regulatory Knowledge - Strong understanding of Ofsted / Care Inspectorate Wales frameworks.
• Proactive Problem-Solver - Able to manage large teams and ensure compliance.
• Tech-Savvy - Competent in IT software and CRM systems.
• Passionate & Personable - Confident in building relationships and ensuring high standards of care.

Why Join Us?

• Make a real impact on young people's lives.
• Join a supportive and dedicated team.
• Enjoy career progression opportunities in a growing organisation.
• Competitive salary with additional benefits.

If you're ready to take on a rewarding leadership role where you can drive quality and excellence in social care, apply today!

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