Quality, Safety and Operational Leads Administrator

National health service; Guildford; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

5% HCAS allowance

Job summary

CSH Surrey, part of the National Health Service, seeks an admin-focused professional to support the Quality & Clinical Governance function. You will assist with patient safety, data reporting and coordination across improvement activities within the PSIRF framework.

You will work with two Operational Leads, helping manage diaries, papers, actions and key records, while contributing to the quality improvement agenda and service priorities.

Qualifications

• Higher diploma with Maths and English and administrative knowledge.
• Experience with policies, procedures and information governance.

Responsibilities

• Provide administrative and coordination support to the Quality & Clinical Governance team.
• Manage reporting cycles, meetings, actions and correspondence.
• Maintain and coordinate data, audits and complex reports.
• Liaise with multiple professionals for quality improvements projects.

Skills

Administrative skills

Data analysis

Diary management

Coordination

Education

Higher diploma with Maths and English

Tools

Datix system

Central Alerting System

Complex software/databases

Job description

will provide comprehensive administrative, coordination and data support to the Quality and Clinical Governance function, contributing to robust assurance; patient safety; safeguarding; infection prevention and control; quality improvement and oversight processes. The role will support the delivery of safe, effective and responsive community services within the Patient Safety Incident Response Framework (PSIRF). The post holder will contribute to the development and delivery of the Quality, Safety and Improvement agenda across CSH Surrey. In addition to supporting the Improvement and Safety Manager, the post holder will provide direct administrative and coordination support to two Operational Leads within the Operations Services, helping them to manage reporting cycles, meetings, actions, correspondence, information and service priorities.

Please note that Visa sponsorship is not available for this position. Candidates must possess valid UK right-to-work documentation.Interviews will be held between 9th to 11th November 2026.

About us

CSH Surrey are part of the NHS and are Surreys longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%. Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes. We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual. We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.

While AIArtificial Intelligence)can be used to support your application, all submitted content must be your own original work and accurately reflect your real knowledge, skills, and values.

Details

BandBand 4Salary 29,812 to 32,715 a year inclusive of the 5% HCAS per annum pro rata.

Contract Permanent Working pattern Full-time Flexible working.

Reference number B9074-26-0075.

Job locations 4th Floor, Dukes Court Dukes Street Woking Surrey GU21 5BH United Kingdom.

Job responsibilities

• Ensure that all incidents are dealt with in an efficient, polite, and confidential manner and/or passed onto the relevant colleague(s) for action.
• Prioritise and take responsibility for own workload and recognise and support colleagues who need training, guidance and assistance.
• Securely maintain the personnel records of the Quality & Clinical Governance team in accordance with the confidentiality policy and data protection act.
• Participate in the investigation of any internal or external incidents relating to CSH Surrey in line with the organisations PSIRF policy and plan.
• Provide, investigate and analyse complex statistical and audit information as requested by Quality & Clinical Governance team members.
• Undertake complex/confidential tasks to be delivered including liaising with multiple professionals in the planning and co-ordination of quality improvements projects; carrying out regular audits & analysis of the information and development of complex reports, documents, graphs, data collection/spreadsheets.
• Lead the development and implementation of a standardised process for filing reports and data maintenance ensuring data is stored appropriately and electronically where possible, to comply with the information governance policy.
• Lead the maintenance and development of the patient safety/PSIRF policy and plan pages of the website and on Blink.
• Maintain and monitor a log of incidents passed on to operational teams for investigations.
• Maintain a knowledge base of all services and their activities relating to quality improvement.
• Provide cover for administration tasks for Patient Experience Team and the Senior Administrator.
• Have a detailed knowledge of a specific range of services across CSH Surrey.
• Deputise for the Improvement and Safety Manager in their absence.
• Provide proactive administrative and coordination support to two Operational Leads, including diary and meeting coordination; preparation and circulation of papers; correspondence; action tracking; follow-up of agreed actions and maintenance of key records and work plans.

Person Specification

• Essential Higher diploma with a good basic education to include Maths and English, plus evidence of administrative knowledge and skills equivalent to level of qualification
• Essential Knowledge of a range of policies and management procedures. This will require further on the job training and experience.
• Desirable Willingness to train/ develop further skills.
• Experience Knowledge of a range of policies and management procedures. This will require further on the job training and experience.
• Experience Proven experience of delivering a wide range of administration tasks to a high standard in a patient / service focused environment.
• Experience Experience of using complex software packages/databases.
• Experience Experience of data analysis- ability to interpret and summarise data effectively, producing reports, creating tables and graphs.
• Experience Knowledge of data protection legislation and information governance requirements.
• Experience Setting up and using IT data collection formats and databases to produce reports for management information.
• Experience Experience in using the Datix system.
• Experience Experience in using the Central Alerting System.
• Experience Knowledge of business management procedures.
• Experience Involvement in audit and in setting up and monitoring projects/new developments and an understanding of quality issues.
• Experience Experience in understanding of service level agreements and key performance indicators and their correlation to business aims and objectives.

Disclosure and Barring Service Check

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name CSH Surrey Address 4th Floor, Dukes Court Dukes Street Woking Surrey GU21 5BH United Kingdom.