Care Co-Ordinator

Transformation Unit; Dorking; Hybrid; GBP 30.000 - 33.000; Teilzeit

Zusammenfassung

Surrey Downs Health and Care is offering a part-time role (18 hours per week) in Dorking to support a patient-centric, one-team approach. The post combines coordination of care with GPs, paramedics and district nurses, ensuring timely access to services while guiding patients and families.

You will work across PCN and MDTs to identify carers and tailor care plans. You will be supported to develop personalised care and navigation skills, contributing to better outcomes for our local population in

Qualifikationen

• Car Driving Licence.
• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards.
• Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.

Aufgaben

• Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.
• Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
• Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.
• Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
• Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.
• With training support people to develop and implement personalised care and support.

Kenntnisse

Car Driving Licence

Outlook

Word

Excel

PowerPoint

Ausbildung

NVQ Level 3 in adult care

Jobbeschreibung

Main area Community Services Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 18 hours per week (minimum of 3 days per week) Job ref 343-SDH&C-8330137

Employer Surrey Downs Health and Care Employer type Public (Non NHS) Site Medwyn Centre, Floor 2, District Nursing Office Town Dorking Salary £29,812 - £32,715 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 17/11/2026 23:59

Surrey Downs Health and Care

NHS AfC: Band 4

Job overview

Surrey Downs Health & Care

This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators and administrators to wrap care around our population as a ‘one team’ approach providing co-ordination and navigation of care and support to our patients.

Main duties of the job

Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.
Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs;

Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them;

Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.

With training support people to develop and implement personalised care and support.

Working for our organisation

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities

• Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
• Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.
• Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
• Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Please see full description and person spec attached to this vacancy.

Qualifications

• Car Driving Licence
• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
• Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.

Experience

• Significant administrative/ secretarial experience including initiating and maintaining office systems
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information

Knowledge

• Knowledge of health and social care or the voluntary sector

References
Please provide a minimum of3 years’ employment and/or education history, includingprofessional email addresses(not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted byemail or SMS. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.