Quality Officer - Field Care & Compliance

CCH Group; Tees Valley; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Maternity & adoption pay

Paternity pay

Death in Service

Well-being platform

28 days leave

Cycle to work

Refer a friend £300

Blue Light Card

Flexible hours

Local mileage

Paid training

Self-development

In-house app

Largest care company in UK

No experience needed

Job summary

Careline Homecare (CCH Group) is seeking a Quality Officer to support Darlington communities by improving care quality, supervising staff, and conducting service reviews. The role involves field work and some office duties, ensuring compliance and continuous improvement in person-centred care.

You will work with care coordinators and MDTs, shadow new workers, and perform on-site observations to uphold high standards of practice.

Qualifications

• Experience in carrying out initial risk and needs assessments.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

Responsibilities

• Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker.
• Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments.
• Participate – Participate as required in multi-disciplinary review of service users’ needs.
• Shadow – Shadow new care workers in the field to ensure their competence.
• Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

Skills

Risk assessments

Partnerships

Client care interest

Patience & compassion

Initiative & autonomy

Vocational training

Job description

Careline Homecare (CCH Group) is seeking a Quality Officer to support Darlington communities by improving care quality, supervising staff, and conducting service reviews. The role involves field work and some office duties, ensuring compliance and continuous improvement in person-centred care.

You will work with care coordinators and MDTs, shadow new workers, and perform on-site observations to uphold high standards of practice.