Field-Based Care Quality & Governance Specialist

Call-In Homecare Ltd; Loanhead; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

40 hours/week

9-5 schedule

Training & development

Career progression

Impact on care quality

Job summary

Call-In Homecare Ltd is seeking a Care Quality Officer to join our Care Governance Team. You will support excellence in care delivery, ensure care plans and governance processes meet high standards, and promote a culture of learning and development across East, Mid and West Lothian services.

The role involves regular travel and working hours Monday to Friday, 9am-5pm, with a competitive salary and guaranteed hours. Join a provider dedicated to outstanding community care and professional growth.

Qualifications

• 12+ months' experience in health and social care.
• Experience in Quality Officer, Senior Carer or similar role.
• Knowledge of care governance principles.
• Eligible for or willing to apply for SSSC Supervisor Registration.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Conduct care audits, reviews and governance activities.
• Support development and improvement of care planning documentation.
• Undertake client assessments, reviews and care plan updates.
• Perform field-based observations and competency assessments of care staff.
• Complete spot checks and provide constructive feedback to carers and supervisors.
• Support investigations relating to incidents, complaints and service improvements.
• Assist in risk assessments and safe working practices.
• Collaborate with Registered Managers to drive quality improvements.
• Promote openness and continuous learning in a person-centred way.
• Ensure compliance with policies, regulatory requirements and GDPR.

Skills

Communication skills

Interpersonal skills

Organisation skills

Time management

Independent worker

Driving licence

Empathy

Job description

Call-In Homecare Ltd is seeking a Care Quality Officer to join our Care Governance Team. You will support excellence in care delivery, ensure care plans and governance processes meet high standards, and promote a culture of learning and development across East, Mid and West Lothian services.

The role involves regular travel and working hours Monday to Friday, 9am-5pm, with a competitive salary and guaranteed hours. Join a provider dedicated to outstanding community care and professional growth.