Quality Officer

Advantage Healthcare; Tees Valley; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Maternity & adoption pay

Paternity pay

Death in Service

Well-being platform

28 days leave

Cycle to work

Refer a friend £300

Blue Light Card

Flexible hours

Local mileage

Paid training

Self-development

In-house app

Largest care company in UK

No experience needed

Job summary

Careline Homecare (CCH Group) is seeking a Quality Officer to support Darlington communities by improving care quality, supervising staff, and conducting service reviews. The role involves field work and some office duties, ensuring compliance and continuous improvement in person-centred care.

You will work with care coordinators and MDTs, shadow new workers, and perform on-site observations to uphold high standards of practice.

Qualifications

• Experience in carrying out initial risk and needs assessments.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

Responsibilities

• Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker.
• Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments.
• Participate – Participate as required in multi-disciplinary review of service users’ needs.
• Shadow – Shadow new care workers in the field to ensure their competence.
• Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

Skills

Risk assessments

Partnerships

Client care interest

Patience & compassion

Initiative & autonomy

Vocational training

Job description

At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.

Job Description

Location: Darlington

Hours: Full Time (Guaranteed Hours)

Careline Homecare (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Darlington.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.

As an integral member of Careline Homecare (CCH Group), you’ll play a vital role in enhancing the well-being and quality of life of each individual under your care. Your responsibilities will include:

• Planning –Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews–Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate–Participate as required in multi-disciplinary review of service users’ needs.
• Shadow -Shadow new care workers in the field to ensure their competence
• Observation–Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.

Qualifications

What you’ll bring to the team?

• Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

Additional Information

What’s in it for you?

• Enhanced occupationalmaternity and adoption pay
• Enhanced occupationalpaternity pay entitlement
• Death in Service Payment
• Benefits andWell-being Platform
• 28 days annual leave(pro rata)
• Cycle to work scheme
• Refer a friend scheme– earn £300 per referral!
• Blue Light Cardeligibility – exclusive staff discounts at big brands for you
• Flexible hours, part and full time available
• Local work and paid mileage
• Paid training– online and face to face
• Self-development– progression opportunities
• Access to ourin-house app
• Work for thelargest care companyin the UK!
• No experience necessary