Quality Monitoring Officer

QUINTESSENTIAL BRANDS UK GROUP LTD; Harrogate; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Company pension scheme

Fully funded DBS check

Job summary

Orchard Healthcare Group is seeking a Quality Monitoring Officer to oversee quality assurance across our portfolio of homes nationwide. You will conduct audits, monitor compliance with CQC regulations, and drive continuous improvement through detailed reporting and action plans.

The role requires strong auditing and analytical skills, with travel across nationwide sites and a full UK driving licence. DBS clearance is provided as part of the process.

Qualifications

• Strong auditing, compliance and quality assurance experience.
• Solid knowledge of CQC regulations and care standards.
• Excellent report-writing and analytical skills.

Responsibilities

• Conduct quality monitoring visits and compliance audits across Orchard homes.
• Assess compliance against CQC regulations and other standards.
• Produce comprehensive audit reports with strengths and improvement opportunities.
• Develop and monitor action plans to support quality and compliance.
• Analyse quality indicators (incidents, complaints, audits, inspections).
• Gather feedback from residents, families, staff and healthcare professionals.
• Provide coaching and guidance to Home Managers and care teams.
• Lead deep-dive investigations and action plan reviews when required.
• Support policy reviews and share best practices across the organisation.

Skills

Auditing

Compliance

Quality assurance

CQC knowledge

Report writing

Tools

Audit software

IT systems literacy

Job description

• Location The Hamlet,Hornbeam Park,Harrogate, HG2 8RE,United Kingdom
• Employee Type Full Time

Description

At Orchard Healthcare Group , we are committed to delivering exceptional care and supporting our homes to achieve the highest standards of quality and compliance. We are now seeking a passionate and experienced Quality Monitoring Officer to join our Quality T eam.

This is an exciting opportunity for an individual with strong auditing, compliance and quality assurance experience within the health and social care sector to make a meaningful impact across our portfolio of homes nationwide.

The Role

Reporting to the Head of Academy & Regulation , you will play a key role in monitoring, auditing and improving the quality of care delivered across our homes. Through detailed audits, observations and analysis, you will work closely with Operational Directors and Home Managers to support continuous improvement and help drive Outstanding CQC outcomes.

Key Responsibilities

Conduct quality monitoring visits and compliance audits across Orchard homes.

Assess compliance against CQC regulations, the Health & Social Care Act, and other relevant standards.

Produce comprehensive audit reports, identifying areas of strength and opportunities for improvement.

Develop and monitor action plans to support compliance and quality enhancement.

Analyse quality indicators including incidents, accidents, complaints, training compliance, audits and inspection reports.

Gather feedback from residents, families, staff and healthcare professionals.

Provide coaching, support and guidance to Home Managers and care teams.

Conduct deep-dive investigations and action plan reviews where required.

Support policy reviews, service improvement initiatives and the sharing of best practice across the organisation.

About You

We are looking for someone who is passionate about quality care and has the confidence to influence positive change.

Previous experience in a compliance, quality assurance, contract monitoring or commissioning role within health or social care.

Strong knowledge of CQC regulations, care standards and regulatory frameworks.

Excellent audit, analytical and report-writing skills.

Strong communication and relationship-building abilities.

IT literate with the ability to work across multiple systems.

Self-motivated, organised and able to work independently.

Full UK driving licence with willingness to travel nationally and stay overnight when required.

In Return We Offer:

25 days annual leave plus 8 bank holidays.

Genuine opportunities for career progression and professional development.

Access to hundreds of discounts on retail, travel, dining, technology and leisure.

Industry-leading recognition schemes including our Making a Difference Awards and Long Service Awards.

24/7 access to confidential emotional, practical and financial wellbeing support.

Company pension scheme.

Fully funded DBS check.

Additional Information

This is a field-based role requiring regular travel across our portfolio of homes nationwide. A full driving licence is essential, and occasional overnight stays will be required.

About Orchard Healthcare Group

For over 15 years, Orchard Healthcare Group has provided high-quality care for older people, building trusted relationships within the communities we serve. We are passionate about creating environments where residents can live with dignity, independence and purpose.

We believe our people are our greatest asset. That's why we invest heavily in development, progression and wellbeing, providing opportunities for talented individuals to build rewarding and fulfilling careers.

We proudly support the Armed Forces community and welcome applications from veterans, reservists and military spouses as part of our commitment to the Defence Employer Recognition Scheme. We value the unique skills and experiences that service personnel bring and are dedicated to fostering a supportive and inclusive workplace where everyone can thrive.