Quality Manager – Data Centres

TGS International Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

TGS International Group is seeking an experienced Quality Manager to oversee QA across hyperscale data centre and ICT infrastructure projects.

You will work with Project Directors and PMO to ensure delivery in accordance with company standards, client specifications and regulatory requirements, with regular travel to project sites in the UK and internationally.

Qualifications

• Extensive experience in QA/QC within data centres or ICT infrastructure.
• Proven ability to oversee QA across hyperscale data centre projects.
• Strong knowledge of ISO 9001:2015 and internal auditing practices.

Responsibilities

• Develop, implement and maintain QA/QC policies and procedures.
• Ensure compliance with ISO 9001:2015, TIA/EIA, BS/EN, ISO/IEC standards.
• Lead site audits, inspections and quality reviews across projects.
• Identify quality risks and drive corrective actions and continuous improvement.

Skills

QA/QC management

ISO 9001:2015

Auditing

Stakeholder management

Travel readiness

Education

Lead Auditor certification

Tools

PRINCE2

Quality Management Systems

Job description

Working Arrangement: Office-Based with UK & International Travel

Sector: Hyperscale Data Centres / ICT Infrastructure / Structured Cabling / Quality Assurance

TGS International Group is supporting a leading international technology and infrastructure services organisation in the appointment of an experienced Quality Manager to oversee quality assurance and compliance across major data centre and technology infrastructure projects.

Our client specialises in delivering end-to-end connectivity solutions, structured cabling, ICT infrastructure, security systems and technology services across complex enterprise and hyperscale data centre environments.

This is an excellent opportunity for an experienced Quality Manager to take ownership of quality management processes across a portfolio of technically complex projects, driving operational excellence, standardisation and continuous improvement throughout the business.

The Role

As Quality Manager, you will report directly to the Technical Manager and take responsibility for developing, implementing and maintaining quality assurance standards across major technology infrastructure projects.

Working closely with Project Directors, Operations Managers, Project Managers and the wider Project Management Office (PMO), you will ensure projects are delivered in accordance with company standards, client specifications and relevant industry regulations.

The role combines office-based quality management responsibilities with regular travel to project sites to conduct audits, inspections, quality reviews and stakeholder meetings.

Initially focusing on strategic technology and infrastructure project portfolios, you will progressively take responsibility for quality management across the wider business.

Regular travel to project sites across the UK is required, with occasional international travel across EMEA.

Key Responsibilities

• Develop, implement and maintain comprehensive Quality Assurance and Quality Control (QA/QC) policies, standards and procedures.
• Ensure quality management processes comply with ISO 9001:2015, TIA/EIA, BS/EN and ISO/IEC standards.
• Oversee quality assurance activities across multiple hyperscale data centre, structured cabling, ICT and security infrastructure projects.
• Plan, coordinate and conduct regular site audits, inspections and independent project quality reviews.
• Assess project compliance against technical specifications, contractual requirements and industry standards.
• Identify quality-related risks, investigate non-conformances and implement corrective and preventative actions.
• Monitor project quality performance and develop strategies to mitigate operational risks.
• Analyse audit findings, inspection results and project performance data to identify opportunities for continuous improvement.
• Establish and maintain standardised quality documentation, including Quality Plans, Inspection and Test Plans (ITPs), audit reports and compliance records.
• Develop and maintain centralised quality assurance documentation and reporting systems.
• Produce consolidated quality performance reports for senior management and the PMO.
• Provide guidance and training to Project Managers, site teams, engineers and subcontractors on quality requirements.
• Support project teams in developing accurate technical documentation and quality assurance records.
• Review technical drawings, specifications, schematics and installation documentation to ensure compliance with project requirements.
• Work closely with Project Directors and Operations Managers to address project quality concerns.
• Support pre-construction, pre-sales and tendering activities by identifying potential quality risks before project commencement.
• Liaise with client representatives, external quality assurance officers and project stakeholders during inspections and audits.
• Ensure project teams have the necessary resources, training and procedures to maintain consistent quality standards.
• Contribute to the development and improvement of project delivery processes across the organisation.
• Champion a culture of continuous improvement, operational excellence and proactive quality management.

What We're Looking For

• Extensive experience in Quality Management (QA/QC) within data centres, structured cabling, telecommunications infrastructure, ICT or security systems.
• Proven experience overseeing quality assurance on hyperscale data centre projects – essential.
• Strong understanding of ISO 9001:2015 Quality Management Systems, including internal auditing, compliance and continuous improvement.
• Experience conducting on-site quality audits, inspections and technical reviews within live construction or infrastructure project environments.
• Proven ability to develop, implement and standardise quality assurance procedures across multiple projects.
• Strong technical understanding of structured cabling, fibre-optic infrastructure, ICT installations and data centre connectivity systems.
• Knowledge of relevant industry standards, including TIA/EIA, BS/EN and ISO/IEC.
• Ability to interpret technical drawings, specifications, schematics and project documentation.
• Experience managing non-conformances, corrective actions and quality improvement initiatives.
• Strong understanding of project contracts, scopes of work, technical deliverables and compliance requirements.
• Experience working across multiple projects throughout design, construction, installation, commissioning and handover.
• Ability to collaborate with Project Directors, Operations Managers, Project Managers and multidisciplinary engineering teams.
• Strong client-facing communication, presentation and stakeholder management skills.
• Experience supporting pre-sales, tendering or bid activities to identify and mitigate quality-related risks.
• Working knowledge of PRINCE2 or equivalent project management methodologies.
• Excellent organisational, analytical and problem-solving skills.
• Ability to influence stakeholders at all levels and promote consistent quality standards across the business.
• Willingness to travel regularly across the UK and occasionally to international project locations.

Desirable Qualifications & Experience

• ISO 9001:2015 Lead Auditor or Internal Auditor certification.
• Previous experience as a Quality Manager, QA/QC Manager, Quality Assurance Lead or Quality Director within data centre infrastructure.
• Experience delivering quality assurance across large-scale hyperscale data centre construction and connectivity projects.
• Knowledge of structured cabling installation, testing, certification and industry compliance requirements.
• Experience developing Inspection and Test Plans (ITPs), Quality Management Plans and project handover documentation.
• Previous involvement in developing quality management frameworks across multiple business units or international project portfolios.
• Experience supporting multidisciplinary projects involving ICT, telecommunications, security and structured cabling infrastructure.

The Opportunity

• Take ownership of quality management across major hyperscale data centre and technology infrastructure projects.
• Join an established international technology and infrastructure services organisation.
• Work closely with senior leadership, including Project Directors, Operations Managers and the Technical Manager.
• Lead the development and implementation of quality assurance standards across multiple project portfolios.
• Opportunity to progress into a wider business-level quality leadership position.
• Exposure to technically complex data centre, structured cabling, ICT and security infrastructure projects.
• Opportunity to influence operational performance, project delivery standards and continuous improvement initiatives.
• Involvement in projects across the UK and wider EMEA region.