Quality Manager

Millbank Holdings; Cockermouth; On-site; GBP 60,000 - 85,000; Full time

Job summary

Millbank Holdings Ltd is seeking an experienced Quality Manager to lead quality assurance across major infrastructure and construction projects in the UK. You will champion ISO 9001 compliance, drive audits, manage non-conformances and embed continuous improvement within project teams.

The role involves site visits, audits, and collaboration with engineering, construction and commercial teams to enhance project outcomes and ensure traceability of quality records.

Qualifications

• Proven experience as a Quality Manager, QA Manager, QA/QC Manager or similar.
• Experience in construction, civil engineering, infrastructure, utilities, rail, energy, nuclear or major projects.
• Strong understanding of Quality Management Systems and ISO 9001 requirements.
• Experience undertaking audits, inspections and assurance activities.
• Experience managing non-conformances, root cause analysis and corrective action processes.
• Strong stakeholder management and communication skills.
• Experience developing project quality plans and quality documentation.
• Excellent analytical and problem-solving abilities.
• Ability to influence project teams and operational leadership.

Responsibilities

• Lead the implementation, maintenance and continual improvement of Quality Management Systems.
• Promote a strong quality culture across project and business teams.
• Ensure compliance with ISO 9001 standards, client requirements and company procedures.
• Develop and maintain project quality plans, ITPs and related documentation.
• Conduct internal audits, site inspections and assurance reviews.
• Manage non-conformances, corrective actions and lessons learned processes.
• Monitor project quality performance and report against KPIs.
• Support project teams with quality-related issues and best practice guidance.
• Coordinate external audits and client assurance activities.
• Review quality documentation to ensure compliance and traceability.
• Collaborate with engineering, construction and commercial teams to improve outcomes.
• Investigate quality incidents and identify opportunities for improvement.
• Deliver training and awareness sessions to promote quality excellence.

Skills

Quality management

Auditing

Root cause analysis

Continuous improvement

Stakeholder management

Communication

Quality documentation

Education

Engineering/Quality-related degree

CQI/IRCA membership

Job description

Do you have proven experience working as a Quality Manager, QA Manager, QA/QC Manager or Quality Lead within construction, civil engineering, infrastructure, utilities, rail, nuclear or major projects environments?
Are you experienced in implementing and maintaining ISO 9001 Quality Management Systems, conducting audits, managing non-conformances and driving continuous improvement across project delivery teams?
Would you like to play a pivotal role in ensuring quality excellence on high-profile projects whilst influencing business-wide quality standards and best practice?

The Opportunity

An exciting opportunity has arisen for an experienced Quality Manager to join a leading contractor delivering major infrastructure and construction projects across the UK. Due to continued growth and an expanding project portfolio, the business is seeking a quality professional who can champion quality standards and drive continuous improvement across multiple projects.

Your duties and responsibilities will be

• Lead the implementation, maintenance and continual improvement of Quality Management Systems.
• Promote a strong quality culture across project and business teams.
• Ensure compliance with ISO 9001 standards, client requirements and company procedures.
• Develop and maintain project quality plans, inspection test plans (ITPs) and associated documentation.
• Conduct internal audits, site inspections and assurance reviews.
• Manage non-conformances, corrective actions and lessons learned processes.
• Monitor project quality performance and report against key performance indicators.
• Support project teams with quality-related issues and best practice guidance.
• Coordinate external audits and client assurance activities.
• Review quality documentation and records to ensure compliance and traceability.
• Work collaboratively with engineering, construction and commercial teams to improve project outcomes.
• Investigate quality incidents and identify opportunities for improvement.
• Deliver training and awareness sessions to promote quality excellence throughout the organisation.

You will have the following qualifications & experience

• Proven experience as a Quality Manager, QA Manager, QA/QC Manager, Quality Lead or similar role.
• Experience within construction, civil engineering, infrastructure, utilities, rail, energy, nuclear or major projects sectors.
• Strong understanding of Quality Management Systems and ISO 9001 requirements.
• Experience undertaking audits, inspections and assurance activities.
• Experience managing non-conformances, root cause analysis and corrective action processes.
• Strong stakeholder management and communication skills.
• Experience developing project quality plans and quality documentation.
• Excellent analytical and problem-solving abilities.
• Ability to influence project teams and operational leadership.

It's great if you also have the following

• Lead Auditor qualification.
• Degree qualified in Engineering, Construction Management, Quality Management or a related discipline.
• Membership of CQI, IRCA or other relevant professional bodies.
• Experience working within highly regulated sectors such as Nuclear, Defence or Utilities.
• Knowledge of ISO 14001 and ISO 45001 management systems.
• Experience supporting large-scale infrastructure programmes.
• Understanding of quality requirements within NEC contracts.
• Chartered status or working towards professional accreditation

The setting for the role

This role will support the delivery of major infrastructure and construction projects within a dynamic project environment. You will work closely with project teams, clients, supply chain partners and senior leadership to ensure quality standards are consistently achieved and maintained. The role will involve a combination of site visits, audits, stakeholder engagement and office-based activities, providing excellent exposure to complex projects and offering a genuine opportunity to influence quality performance across a nationally significant portfolio of work.

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we'll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business