Quality Manager

Portafix Ltd; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading company in quality management seeks a Quality Manager to oversee the Quality Department and ensure compliance with standards like ISO 9001:2015. The role involves team leadership, continuous improvement, and managing audits, requiring strong leadership and organisational skills. Strong candidates will possess a proven track record of managing teams and delivering results under pressure.

Qualifications

• Team player with strong leadership skills.
• Excellent people management experience.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage and oversee the Quality Department.
• Conduct internal and external audits.
• Mentor and develop direct reports.

Skills

Leadership

Organisational Skills

People Management

Attention to Detail

Continuous Improvement

Technical Drawing Understanding

ISO 9002 Knowledge

Education

General Education including literacy and numeracy

Tools

Microsoft Office

Job description

Key Areas of Responsibility – The Role

Operational General

• To ensure performance is in accordance with all standards held by the company (e.g., ISO 9001:2015 & AS9120 B).
• To foster close working relationships with associated departments: sales, purchasing, administration, and senior management team.

Operational (Quality)

• To manage and oversee the day-to-day smooth running of the Quality Department.
• To work with the Senior Management Team to develop strategic planning and implementation of company policy.
• To ensure processes required for the Quality Management System (QMS) are established, implemented, and maintained, including audits, forms, drawings, meetings, and procedures.
• To ensure customer requirements and expectations are met (product and paperwork), are compliant, and are legal.
• To carry out inspection of incoming goods, including works orders, and to write up sample reports/FAIRS as required, scanning documentation to ensure lot traceability is maintained. To ensure random inspections are made on products from suppliers who provide multiple items.
• To manage non-conformances (internal and external), liaising with Purchasing Department to confirm any action to be taken, ensuring paperwork is scanned & records are kept for reporting.
• To investigate product-related returns, liaising with purchasing department to follow fault investigations process through to conclusion.
• To carry out tests as required and make recommendations based on test data; creating reports and records as necessary.
• To arrange certification of calibrations, record, and update as necessary.
• To take responsibility for ‘quarantine’ area, keeping the area clear and tidy, managing and monitoring outstanding issues, and chasing suppliers to collect.
• To ensure Vendor Assessments are carried out; visiting suppliers with the purchasing team to ensure that they can fulfill demands and meet our standards.
• To ensure purchasing staff establish quality requirements from external suppliers.
• To set up and maintain controls and documentation procedures.
• To manage the internal and external audits and any resulting non-conformances in the specified timescale.

Line Management

• To manage, mentor, and develop direct reports ensuring motivation, morale, welfare, and discipline, including managing performance, sickness, absence, timekeeping, and appraisal objectives.
• To ensure all training records are produced and filtered through to skills matrix.
• To ensure all line reports perform in accordance with the company quality system.

Organisational/Developmental

• To share ideas to enhance and improve the efficiency and effectiveness of the purchasing department with line managers (LM) and the senior management team (SMT).
• To keep abreast of competitor intelligence and impart to relevant parties within Portafix.

Other

• To carry out any reasonable task as requested by any member of the SMT.

Quality Manager – The person

• A team player with strong leadership skills coupled with excellent systematic and organisational abilities, together with the aptitude to prioritise and delegate effectively.
• Excellent people management experience, with a proven track record of developing individuals by means of close supervision and support, including carrying out appraisals and setting objectives.
• Ability to see the big picture as well as the finer detail; dealing with small daily matters as well as the larger goals.
• Capability to follow instructions, to work under pressure, and to meet deadlines whilst maintaining an exceptionally high standard of work.
• Proactive and able to work on own initiative, driven by a desire to make a difference, and able to demonstrate commitment to continuous improvement.
• A significant understanding of technical drawings.
• Working knowledge of ISO 9002.
• IT literate (Microsoft Office) with an excellent standard of General Education including literacy and numeracy.