Quality Manager

Millbank Holdings; England; Hybrid; GBP 60,000 - 95,000; Full time

Job summary

Millbank Holdings Ltd is seeking an experienced Quality Manager to develop a culture of excellence across a growing project delivery organisation operating in highly regulated environments. You will support major mobilisation activities, oversee ISO 9001 compliance, audits, supplier quality, and non-conformances while driving continuous improvement across multi-project portfolios.

You will lead quality planning, training, audits and assurance activities, coordinating with engineering,

Qualifications

• Senior quality management experience in regulated sectors (engineering, infrastructure, rail, defence, energy or nuclear).
• Strong knowledge of ISO 9001 Quality Management Systems and audits.
• Experience planning and conducting internal and supplier audits.
• IRCA Lead Auditor or Internal Auditor qualification.
• Experience managing non-conformances and quality improvements.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Support the development and implementation of quality strategies and improvement initiatives.
• Provide quality management support during bid, pre-construction, mobilisation and delivery phases.
• Develop project quality plans and associated deliverables.
• Lead quality activities during start-up and early contractor involvement.
• Conduct internal and external audits in line with ISO 9001 and systems.
• Undertake supplier assessments, supply chain audits and assurance reviews.
• Support certification and client audits.
• Manage non-conformances and ensure corrective actions are closed out.
• Monitor quality performance and conduct site assurance visits.
• Analyze quality trends and drive continuous improvement.
• Deliver quality awareness, coaching and training programmes.
• Provide expert guidance on quality management systems and best practices.
• Support development/review of management systems and certification requirements.
• Promote strong quality cultures and collaborative working practices.

Skills

Quality management

ISO 9001

Audits

IRCA Lead Auditor

Supplier management

Stakeholder engagement

Data analysis

Reporting

MS Office

Tools

ProjectWise

4Projects

A-Site

Job description

The Opportunity

An exciting opportunity has arisen for an experienced Quality Manager to join a growing project delivery organisation operating within highly regulated environments. Due to continued project awards and a commitment to driving excellence across the business, this role will play a key part in developing quality culture, supporting major project mobilisation activities and ensuring the highest standards of assurance and compliance are maintained.

Your duties and responsibilities will be

• Support the development and implementation of business quality strategies and improvement initiatives.
• Provide quality management support during bid, pre-construction, mobilisation and project delivery phases.
• Develop project quality plans and associated quality deliverables.
• Lead quality activities during project start-up and early contractor involvement stages.
• Conduct internal and external audits in accordance with ISO 9001 and company management systems.
• Undertake supplier assessments, supply chain audits and assurance reviews.
• Support and coordinate external certification and client audits.
• Manage non-conformance processes and ensure corrective actions are effectively implemented and closed out.
• Monitor project quality performance and undertake regular site assurance visits.
• Analyse quality trends, performance metrics and lessons learned to drive continuous improvement.
• Develop and deliver quality awareness, coaching and training programmes across the business.
• Provide expert advice and guidance on quality management systems, standards and best practice.
• Support the development and review of management systems, procedures and certification requirements.
• Promote strong quality-focused cultures and collaborative working practices throughout the organisation.

You will have the following qualifications & experience

• Proven experience in a senior quality management position within engineering, infrastructure, construction, rail, defence, energy or nuclear sectors.
• Strong working knowledge of ISO 9001 Quality Management Systems.
• Experience planning and conducting internal and supplier audits.
• IRCA Lead Auditor or Internal Auditor qualification.
• Experience managing non-conformances, corrective actions and quality improvement initiatives.
• Strong understanding of project quality planning and quality assurance processes.
• Experience working with suppliers, subcontractors and supply chain quality management.
• Excellent communication, stakeholder engagement and coaching skills.
• Strong analytical and reporting capabilities with experience using quality performance data to drive improvement.
• Good working knowledge of Microsoft Office applications.

It's great if you also have the following

• Experience working within nuclear, defence or other highly regulated industries.
• Knowledge of ISO 19650 document management requirements.
• Experience with document management systems such as ProjectWise, 4Projects, A-Site or equivalent EDMS platforms.
• Experience supporting major infrastructure or capital project delivery programmes.
• Experience leading business-wide quality improvement projects.
• Chartered Quality Institute (CQI) membership or equivalent professional accreditation.
• Previous experience supporting certification audits and integrated management systems.

The setting for the role

This position offers a combination of office, project and stakeholder-facing activities, supporting multiple projects and business functions across the organisation. You'll work closely with project delivery teams, engineering, commercial, procurement and operational stakeholders, providing quality leadership and assurance across a diverse portfolio of programmes. Regular travel to project locations, supplier facilities and stakeholder meetings may be required

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we'll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business