Quality Lead, Technology

TAIT; Haverhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

TAIT, a leader in live event technology, is seeking a Quality Lead to oversee quality assurance for its technology product lines globally. This role involves collaboration across functions to ensure product compliance and reliability, combining hands-on technical work with strategic oversight.

Qualifications

• Strong technical background in electrical/software/mechanical.
• Experience in quality assurance, quality control, testing, and certification.
• Effective communicator with experience working in cross-functional teams.

Responsibilities

• Act as the primary quality focal point for TAIT's technology product lines globally.
• Lead defect/NCR analysis and technical quality investigations.
• Oversee the Material Review Board process to resolve material issues.

Skills

Quality Assurance

Quality Control

Technical Communication

Process Improvement

Education

Bachelor’s degree in Business Studies

Bachelor’s degree in Engineering

Bachelor’s degree in Design

Bachelor’s degree in Project Management

Job description

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TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The role reports directly into QHSE, with a dedicated functional link to the Technology Group. This is not a traditional Quality Manager position. It is a hands-on, technically focused role that addresses quality in detail across electrical, software, and mechanical disciplines (particularly in the case of controls, winches and hoists). The position plays a critical role in supporting product performance, reliability, and compliance throughout the full lifecycle - from design and development through production and field support. The role may be based in the UK or the US, this will be a global role and candidates should be willing to spend time in the UK or US as needed.

Essential Responsibilities/Accountabilities

• Act as the primary quality focal point for TAIT's technology product lines globally.
• Work closely with the Quality Manager (QA) to ensure alignment on overarching quality assurance strategies and reporting.
• Lead or support defect/NCR analysis, root cause reviews, and technical quality investigations.
• Conduct and support QC spot checks and ensure robust testing processes are in place and continuously improved.
• Oversee and support technical certifications and product approvals (e.g., UL, CE, UKCA).
• Participate in product development, including design reviews, prototype assessments, and pre-production quality checks for complex projects.
• Lead and drive Lessons Learned processes across product lines and functions for complex projects.
• Develop and implement fit-for-purpose quality processes to improve product reliability, consistency, and repeatability.
• Conduct process verification audits and contribute to continuous improvement initiatives.
• Oversee the Material Review Board (MRB) process, working with Procurement and Production to resolve material issues and identify continuous improvement opportunities.
• Engage with engineering, software, and production teams to embed quality principles early in the product lifecycle.
• Support a strong understanding and clarity of customer expectations and translate these into quality requirements and feedback loops.
• Identify and/or deliver quality-related training in collaboration with the LiNC and learning and development teams, within the Technology group to promote quality awareness, upskilling, and consistency of approach.
  
  

Minimum Skill/Qualifications

• Bachelor’s degree in Business Studies, Engineering, Design or Project Management
• Strong technical background (electrical/software/mechanical) with experience in product development or lifecycle support.
• Effective communicator with the ability to engage and influence cross-functional teams globally.
• Experience working with procurement and understanding manufacturing controls in a global context.
• Quality-oriented, with experience in Quality Assurance (QA), Quality Control (QC), testing, certification, and compliance frameworks (e.g., ISO 9001).
• Comfortable navigating both technical details and system-level process improvements.
• Proactive in identifying risk, improvement opportunities, and preventative actions.
• Capable of designing and delivering training that reinforces quality expectations and best practices across technical disciplines.
  
  

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Entertainment Providers

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