Client Technology Lead

Discover the World - Global; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a skilled Client Technology Lead to oversee technology-driven projects and drive innovation across global teams. This role combines project management with technical oversight, offering the opportunity to enhance business operations through effective communication and commercial insights. The ideal candidate will have a track record in managing complex projects and possess strong technical skills, within a collaborative and dynamic work environment.

Benefits

Competitive salary and benefits package

Dynamic and collaborative work environment

Qualifications

• Minimum 5 years experience within technical environments.
• Proven track record of managing end-to-end projects.
• Strong understanding of vendor security requirements.

Responsibilities

• Develop and manage technology projects from initiation to completion.
• Coordinate with global teams to gather critical information and maintain standards.
• Identify and evaluate new technology solutions for business enhancement.

Skills

Project Management

Technical Oversight

Commercial Acumen

Problem-solving

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field

Tools

Microsoft 365

Job description

Get AI-powered advice on this job and more exclusive features.

We are seeking a highly skilled and motivated individual to join our team as a Client Technology Lead. The ideal candidate will oversee project management, coordinate and complete vendor security questionnaires, explore and implement new technology solutions, and collaborate with various departments to drive innovation and improvements. This role requires a dynamic professional with a strong blend of technical expertise and commercial acumen.

Key Responsibilities

• Develop, manage, and support technology & internal projects from initiation to completion, ensuring timely delivery and adherence to budget and quality standards.
• Monitor project progress closely, proactively addressing risks, dependencies, and potential bottlenecks to ensure smooth execution.
• Coordinate with global teams to gather critical information, provide guidance, and maintain consistently high standards across all regions.
• Uphold best practices, ensuring all processes are efficient, effective, and compliant with organizational and client standards.

Technical Oversight

• Collaborate with teams to understand requirements, constraints, and deliverables.
• Provide guidance on technical feasibility, solution design, and implementation strategies.
• Review and assess technical deliverables to ensure they meet quality standards.
• Work closely with contact center solutions to review current setups, identify areas for improvement, and implement necessary changes.
• Identify and evaluate new technology solutions to enhance business operations and drive innovation.

Commercial Expertise

• Offer guidance and feedback on selecting the most effective tools and solutions to meet project needs.
• Conduct cost-benefit analyses to evaluate project options, ensuring initiatives deliver measurable ROI and align with business objectives.
• Act as a primary liaison between technical teams, clients, and business stakeholders.
• Communicate project updates, status reports, and performance metrics effectively.
• Manage stakeholder expectations and address concerns proactively.
• Facilitate knowledge sharing within the organization.

Qualifications

Experience

• Minimum 5 years of experience within technical environments.
• Proven track record of managing end-to-end projects with both technical and commercial aspects.
• Experience in negotiating with vendors, managing contracts, and ensuring value delivery.
• Familiarity with service center operations, including experience with AI-driven solutions.
• Strong understanding of vendor security requirements and experience in completing security questionnaires.
• Experience with contact center solutions is highly desirable.

Technical Skills

• Good understanding of IT systems, software, and relevant technical frameworks.
• Strong familiarity with Microsoft 365 tools, including adherence to security, privacy standards, and related policies.
• Familiarity with the latest technology trends and solutions in the industry.
• Experience with contact centre tools is highly desirable.
• Strong problem-solving and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Highly organized with a keen attention to detail.
• Proactive, self-motivated, and results-driven, with a strong sense of ownership.

Education

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

What We Offer

• A dynamic and collaborative work environment.
• Competitive salary and benefits package.

Join us in driving impactful projects that align technical innovation with business success!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Advertising, and Design

• Industries

  Hospitality

Referrals increase your chances of interviewing at Discover the World - Global by 2x

Sign in to set job alerts for “Client Specialist” roles.

London, England, United Kingdom 3 weeks ago

Client Enablement Specialist (Insight Specialist)

London, England, United Kingdom 7 months ago

Client Enablement Specialist (talent pool)

London, England, United Kingdom 1 year ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 year ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 months ago

Client Data Solutions Specialist (German)

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Senior Assistant Company Secretary (12 Month FTC)

London, England, United Kingdom 9 hours ago

City Of London, England, United Kingdom £50,000.00-£60,000.00 1 week ago

London, England, United Kingdom 3 months ago

Account Specialist, Affiliate Marketing (Portuguese Speaking)

London, England, United Kingdom 4 days ago

Wembley, England, United Kingdom 4 weeks ago

London, England, United Kingdom 6 days ago

Volunteer Administrator Role (Remote) | Young Minders The BAME Home Education Hub

Croydon, England, United Kingdom 2 weeks ago

Volunteer Administrator | Holistic Wellbeing Hub

Croydon, England, United Kingdom 1 week ago

Principal Enterprise Platform Modernization Specialist

London, England, United Kingdom 9 hours ago

Executive Assistant To Chief Executive Officer, IgniteTech (Remote) - $100,000/year USD

London, England, United Kingdom $50.00-$50.00 6 hours ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

Volunteer Secretary to Charity Board and CEO | We Are Stronger Charity

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

Senior Specialist Legal Editor, Practical Law Private Client

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

TMS/ CRO/ ESP Enablement Engineer (talent pool)

London, England, United Kingdom 1 year ago

London, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 1 week ago

Volunteer Charity Governance Lead | Supporting Humanity Charity

Ilford, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Associate / Legal Director - Safety, Health and Environment (SHE)

London, England, United Kingdom 3 weeks ago

Volunteer Secretaries for community-led environmental charity | East London Waterworks Park

London, England, United Kingdom 2 weeks ago

Client CTO - Field and Frontline services Innovation

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.