Quality Lead

Change Grow Live; Luton; On-site; GBP 37,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Wellness hour

Pension scheme

Discounts and benefits

Training & progression

Refer a friend £250

Job summary

Change Grow Live based in Luton is seeking a Quality & Governance professional to lead mortality investigations, maintain CQC reporting readiness and provide QA support for external reports. The role involves coaching managers, risk triage and working with regional leadership to drive improvement.

You will contribute to safeguarding service users and maintaining high standards of report quality. This full-time post offers a comprehensive benefits package and opportunities for career development.

Qualifications

• Excellent communication skills, both verbal and written.
• Proactive and able to work on own initiative.
• Strong time management and prioritising abilities.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Lead mortality investigations within the service and produce internal and external reports (e.g., coroners reports and CQC notifications).
• Maintain internal records regarding CQC report submissions.
• Provide quality assurance (QA) support for external facing reports.
• Train and coach managers in investigation and report writing skills.
• Triage and identify risk to the organisation and service users.
• Work with local and regional leadership to support improvement planning.
• Oversee the incident reporting process and investigation procedures.

Skills

Excellent communication

Proactive

Time management

Stakeholder management

Regulatory reporting

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

ResoLUTiONs is looking for a motivated, innovative and values driven individual, who will drive Quality & Governance in a busy and dynamic service committed to supporting people with drug and/or alcohol issues on their recovery journey.

Where: Luton

Hours: 37.5 per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Lead mortality investigations within the service and produce internal and external reports (for example, coroners reports and CQC notifications)
• Maintain internals records in regards to CQC report submissions
• Provide quality assurance (QA) support for external facing reports
• Train and coach managers in investigation and report writing skills
• Triage and identify risk to the organisation and service users
• Working alongside local and regional leadership teams to support improvement planning
• Recognise when policies and procedures aren't working and increasing risk to the organisation and / or service users
• Oversee the quality of the incident reporting process and investigation procedures

About you:

• Be an excellent communicator, both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Contribute to the overall performance of the service to ensure that contractual output targets are achieved
• Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority
• Develop good communication networks to share learning across the region and the organisation
• Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service“Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme and receive £250 in vouchers if candidate is successful.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Salary Range (pro rata if part time)

CGL points 32 to 34 (£37,088.51 - £39,129.53)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

3/9/2026

Closing Date

20/8/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Austin Sanderson | [e-mail] | 07867492276This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.