Quality Lead

Change Grow Live; Kettering; On-site; Confidential; Part time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & funded learning

Pension scheme

25 days annual leave+ Bank holidays (4

Job summary

Change Grow Live is seeking a Quality Lead to drive quality improvements across three hubs in North Northamptonshire, moving between sites as needed. The role covers audits, action-plans, staff coaching, and delivering training to embed a learning culture and ensure compliance with safeguarding and CQC requirements.

The post holder will work with senior teams to co-ordinate audits, develop robust plans, and monitor their impact on service delivery, with a focus on reducing risk and improving

Qualifications

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL's values through action.

Responsibilities

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand 'what works'; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co-ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service.improve outcomes for service users.

Skills

Social care experience

Quality management systems

Root cause analysis

Audits & service reviews

CQC regulations knowledge

Training delivery & coaching

Safeguarding procedures knowledge

Data analysis & cross-referencing

Stakeholder influencing

Change management

Job description

Overview

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

Would you like to work in an environment where you can use your experience and skills to achieve the best for people?

Change Grow Live North Northmptonshire have an exciting new post and are looking for a Quality Lead to join our team

We are committed to improving the services we provide and therefore we are looking to recruit someone with the same ambition.

The post holder will be integral to ensuring a high-quality service is delivered across all sites in North Northamptonshire.

As part of the service management team, you will be required to undertake a quality improvement and development role, which will include creating and undertaking regular and cyclical audits of all aspects of service delivery, collating areas of best practice, implementing quality improvement plans and evaluating impact. As part of this process you will assist in observed practice, staff coaching, and designing and delivering training and workshop sessions.

You will be instrumental in embedding the CGL learning culture within the service by sharing learning from all incidents and, inclusively with the staff team, implementing actions to reduce likelihood of reoccurrence.

In fulfilling these aims the post holder will keep up to date with quality improvement progress across the sector, emerging evidence-based practice and new legislation including regulation.

Covering three hubs in North Northamptonshire this role will move between sites as needed to support teams and guide service development. The role will also support the service with safeguarding and attendance at meeting and providing information to Care Quality Commission and the local coroners office and local safeguarding boards.

Location: Kettering

Hours: Part time, 30 hours per week

Contract Type: Permanent

Responsibilities

About the Role:

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand 'what works'; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co-ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service.
  improve outcomes for service users.

About You:

Education, Knowledge and Experience:

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL's values through action.

Abilities and Skills:

• Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
• Able to work independently and under pressure, with well-developed organisational and time management abilities.
• Demonstrates empathy, professionalism, and non-judgement in all interactions.
• Committed to positive outcomes for service users and to equality, diversity, and inclusion.
• Maintains professional boundaries and works effectively with external agencies.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We're committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values-led team where you'll feel encouraged and valued from your very first day.
• Where possible, we're open to discussing working patterns that help you maintain a healthy work-life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Alison Snelling | [e-mail] | 07918906521

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.