Quality Improvement Officer

Civic Recruitment Limited; Woolwich; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Bi-weekly payments

Job summary

Civic Recruitment Limited is seeking a Quality Improvement Officer for a 6-month contract with a Local Authority in Woolwich. You will lead on data quality assurance, performance reporting, financial administration and business support activities to drive continuous service improvement.

The role requires strong Microsoft Office, excellent organisation, and the ability to handle confidential information while supporting managers and frontline teams across Children’s Services.

Qualifications

• Experience in data quality, performance reporting or business support.
• Ability to collect, analyse and interpret data to improve services.
• Proven experience handling confidential information and working with sensitive records.
• Strong organisational and administrative skills with attention to detail.

Responsibilities

• Lead on data quality assurance and data tracking activities.
• Collect, analyse and interpret data to support service improvement.
• Produce performance, management and statistical reports.
• Maintain and update service user records and databases.
• Support frontline staff and managers with administrative functions.
• Organise meetings, distribute papers and maintain diaries.
• Act as a key contact for staff and stakeholders.
• Ensure compliance with data protection legislation and procedures.

Skills

Data quality assurance

Performance reporting

Administration

Confidential information handling

Stakeholder support

Attention to detail

Organisational skills

Tools

Microsoft Office suite

Job description

6 Months Contract with a Local Authority

Job Purpose

As a Quality Improvement Officer, you will support Children's Services by leading on data quality assurance, performance reporting, financial administration, and business support activities. You will help ensure accurate information, effective monitoring, and continuous service improvement.

Key Duties/Accountabilities

• Lead on data quality assurance and data tracking activities.
• Collect, analyse and interpret data to support service improvement.
• Produce performance, management and statistical reports.
• Maintain and update service user records and databases.
• Support frontline staff and managers with administrative functions.
• Monitor case audits and quality assurance activities.
• Process financial transactions, invoices, purchase orders and payments.
• Assist with delegated budgets and financial monitoring.
• Produce financial reports and investigate discrepancies.
• Support subject access requests and information management processes.
• Undertake high-quality minute taking and meeting administration.
• Organise meetings, distribute papers and maintain diaries.
• Act as a key point of contact for enquiries from staff and stakeholders.
• Ensure compliance with data protection legislation and procedures.
• Work collaboratively with internal teams and external agencies.

Essential Experience Required

• Previous Business Support, Performance, Data Quality or Administrative experience.
• Experience producing reports and analysing data.
• Experience maintaining databases and electronic records.
• Experience processing financial information and invoices.
• Strong Microsoft Office and IT skills.
• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Experience handling confidential and sensitive information.
• Experience supporting managers and operational teams.
• Experience within Children's Services or Local Authority environments desirable.

Additional Information to Note

• Monday to Friday.
• Experience working with data, reporting and financial processes highly desirable.
• We work on bi-weekly payment schedule.

Woolwich, LND, gb