Quality Improvement Officer

Rochdale Council; Greater Manchester; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Flexible and hybrid working

Local Government Pension Scheme

Generous annual leave

Learning and development opportunities

Supportive working environment

Employee wellbeing initiatives

Job summary

Rochdale Borough Council seeks a proactive Quality Improvement Officer to join the Adult Social Care Commissioning Team. You will undertake quality monitoring visits, review provider performance and lead improvement planning to drive better outcomes for people receiving care and support.

You will work with providers, health colleagues and regulatory partners to identify risks, report findings and support continuous improvement across the sector.

Qualifications

• Experience in health, social care, commissioning, quality assurance or a related environment.
• Ability to build positive relationships with a range of stakeholders.
• Strong communication and exceptional attention to detail.
• Ability to analyse information and identify risks, trends and opportunities for improvement.

Responsibilities

• Undertake quality improvement, assurance, and monitoring visits across a range of adult social care services.
• Support providers to identify strengths, address areas for development, and implement improvement plans.
• Monitor performance, quality indicators, complaints, concerns and regulatory information.
• Produce reports and maintain accurate records of findings and actions.
• Work closely with providers, operational teams, health colleagues, safeguarding partners and regulatory bodies.
• Contribute to the identification and management of risks within commissioned services.
• Promote best practice and support providers to achieve positive outcomes for people who draw on care and support.

Skills

Communication skills

Stakeholder engagement

Analytical thinking

Attention to detail

Organisational skills

Job description

Rochdale Borough Council is looking for a motivated and enthusiastic Quality Improvement Officer to join our Adult Social Care Commissioning Team.

This is an exciting opportunity to play a key role in supporting care providers to deliver safe, effective and person-centred services that improve outcomes for people.

Working as part of a dedicated and supportive team, you will undertake quality monitoring visits, review provider performance, support improvement planning, and work collaboratively with providers and partners to drive continuous improvement across the adult social care market.

About the Role

As a Quality Improvement Officer, you will:

• Undertake quality improvement, assurance, and monitoring visits across a range of adult social care services.
• Support providers to identify strengths, address areas for development, and implement improvement plans.
• Monitor performance, quality indicators, complaints, concerns and regulatory information.
• Produce reports and maintain accurate records of findings and actions.
• Work closely with providers, operational teams, health colleagues, safeguarding partners and regulatory bodies.
• Contribute to the identification and management of risks within commissioned services.
• Promote best practice and support providers to achieve positive outcomes for people who draw on care and support.

About You

We are looking for someone who:

• Has experience of working within health, social care, commissioning, quality assurance or a related environment.
• Can build positive and productive relationships with a range of stakeholders.
• Has excellent communication interpersonal skills as well as exceptional attention to detail.
• Is confident analysing information and identifying risks, trends and opportunities for improvement.
• Is organised, adaptable and able to manage competing priorities.
• Has a commitment to improving services and outcomes for vulnerable adults.
• Can work independently while also contributing effectively to a team.

Experience of quality monitoring, provider engagement, commissioning or service improvement would be advantageous, but we also welcome applications from candidates who can demonstrate strong transferable skills and a passion for quality improvement.

About us

Working at Rochdale Borough Council means joining an organisation committed to making a difference to local people and communities. We offer:

• Flexible and hybrid working arrangements.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Learning and development opportunities.
• A supportive and collaborative working environment.
• Access to employee wellbeing initiatives.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

Appointment to this post is subject to a DBS

Unfortunately, we are unable to offer sponsorship for this role.

Supporting Documents

• Job Description and Person Specification
• Policy on Recruitment of Ex-Offenders