Quality Improvement Manager West Midlands

Exemplar Health Care Group.; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Learning opportunities

Retail and lifestyle discounts

Free DBS check

Electric car salary-sacrifice scheme

Paid NMC membership

24/7 counselling and support

Blue Light Card eligibility

Job summary

Exemplar Health Care Group in Birmingham is seeking a Quality Improvement Manager to support the Clinical Director in implementing the Exemplar Quality Strategy. The role involves working with clinical teams to enhance care quality and compliance across services.

The ideal candidate will be a registered nurse with strong communication and problem-solving skills and experience in coaching. This position offers a fixed term contract of 12 months with opportunities for professional development and supervision.

Qualifications

• Registered nurse with evidence of professional development in care or quality.
• Coaching qualification preferred to motivate others.
• Experience in action planning and focus on Service User care.

Responsibilities

• Support Clinical Director to deliver the Exemplar Quality Strategy.
• Work with nursing teams to coach and drive action.
• Ensure compliance with Quality Assurance and care plans.

Skills

Registered nurse

Professional development in care

Coaching qualification

Action planning

Excellent communication skills

Problem-solving skills

Analytical skills

Collaborative teamwork

Willingness to travel

Education

Nursing degree

Job description

Quality Improvement Manager – West Midlands

Location: Covering homes across West Midlands area (Tipton, Kings Heath, Tile Cross, Walsall).

Contract: 12 months fixed term (maternity cover).

Working hours: 40 hours per week, predominantly Monday to Friday but must be flexible.

About the role

As an Operational Quality Improvement Manager you will support the Clinical Director to deliver the Exemplar Quality Strategy, focusing on Clinical Excellence, Sustainable Outstanding Quality and Digital Transformation.

• Work with the Operational team (Clinical Nurse Managers) to offer support, coach and drive action.
• Act as a link nurse for one of the following specialisms: Nutrition and Hydration (including dysphagia and diabetes), Tissue Viability, End of life (including verification of death).
• Follow an improvement strategy per service focusing on compliance and effectiveness of Quality Assurance (clinical stats management, RCA and follow‑up), Care plans and risk assessments.
• Support CNMs to update action plans following internal or external inspections.
• Ensure specialist training analysis reviews are conducted monthly and support compliance with specialist training.
• Assist with the development of quality policies and procedures, audit materials and Service User information materials.
• Support the implementation of new initiatives to improve Service User quality of life.

About you

• Registered nurse, ideally with a nursing degree.
• Evidence of further professional development in care, management or quality.
• Ideally holds a coaching qualification, able to coach and motivate others.
• Strong background in action planning and Service User care focus.
• Excellent written and verbal communication skills.
• Pragmatic in approach with strong problem‑solving and analytical skills.
• Ability to work collaboratively across the business.
• Willingness to travel to all locations of the business.

What we offer

• Excellent supervisory and peer support, learning opportunities and career prospects.
• Retail and lifestyle discounts.
• Free DBS check.
• Electric car salary‑sacrifice scheme.
• Paid NMC membership and access to the RCNi Learning platform.
• 24/7 counselling and support.
• Blue Light Card eligibility.

Company

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs, operating over 60 care homes across England, supporting adults with dementia, neuro‑disabilities, mental health conditions and physical disabilities.